Help Desk Specialist
InterMetro Industries
(Wilkes-Barre, Pennsylvania)Job Posting Details
About InterMetro Industries
Metro, a manufacturer of technology, storage and transport products for Healthcare, Foodservice, Commercial and Consumer markets.
Summary
InterMetro Industries is seeking a Help Desk Specialist in Wilkes-Barre, PA. The Help Desk Specialist will serve as the front line and will solve basic technical problems.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
- Monitor and respond quickly and effectively to requests received through the IT Help Desk.
- Monitor service desk for tickets assigned to the queue and proces first-in first-out based on priority.
- Identify and escalate situations requiring higher level support.
- Create and update training manuels and additionally conduct training of users.
- Overnight travel as required.
Ideal Candidate
- Associate, vocational or technical degree with an IT discipline
- 1 - 3 years of experience in a similar position
-
Working knowledge of the following:
- Microsoft, Windows operating system
- Active directory environment
- Microsoft Exchange
- Office Suite
- Wide area and local area network enviornment
- PC Laptops, desktops, tablets and peripherals
- Help desk tracking software and reporting
- Understanding WEB tools to help troubleshoot and support end users
Questions
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Wilkes-Barre, Pennsylvania
Skills Desired
- Microsoft Office Suite
- Solving Problems
- Strong Technical and Interpersonal Communication
- Technical Support
- Troubleshooting Abilities
- Active Directory
- Helpdesk
- Microsoft Exchange Server
- LAN/WAN Routing
- Microsoft Windows
- Bug Tracking Software
- Web Tools
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