Support Engineer

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

Our Support Engineers partner with our customers to tackle the challenging technical issues they face in innovative ways. In this role, you will be directly responsible for helping people integrate Intercom into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams.

* Debug complex issues with an understanding of both our own codebase and the many technologies employed by our customers * Solve technical problems for customers on a daily basis * Utilize inherited and learned technical knowledge (including but not limited to: Ruby, Ruby on Rails, Ember.js, MongoDB, MySQL, Redis, Pusher, nginx, Sinatra, Sidekiq, and lots more) to build tools that will help increase the efficiency and effectiveness of the team and its processes * Influence the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams

**Requirements** * Junior level engineering or web development background * Previous experience with problem solving in a troubleshooting environment * The ability to rapidly switch gears while retaining focus on the bigger picture * Passion for consulting with a high volume of our customers * Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English] * Strong JavaScript knowledge * Ambitious, eager to learn and improve, and excited about tech and the future of the internet **Bonus Skills and Attributes** * Bachelor of Computer Science * Strong knowledge of Ruby and/or Ember.js frameworks * Familiarity with native mobile development (iOS and/or Android)