Sales Development Representative

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

As a Sales Development Representative, your role will be to engage with prospects and customers, help them understand the value of Intercom, and move them forward in the sales process. As Intercom's first point of contact, you play a key role in creating a great first impression and building momentum for not only the sales team but the company as a whole. We're looking for people who are excited to work in a fast moving company, make an impact, and rapidly develop their career in sales.

• Engaging with potential and current customers to assess mutual fit
• Working closely with Account Executives to build pipeline and drive deals forward
• Provide a great experience for Intercom’s prospective customers
• Demonstrating an ability to attract with and attract new customers
• Helping early stage customers get started with Intercom by answering questions
• Maintaining an up-to-date knowledge of our product and its value to customers
• Working with other functions to improve business processes
• Engaging in team development and mentoring

• 0-3 years of work experience (Sales and/or SaaS experience is a +)
• Excellent written and verbal communication
• Exceptional listening skills combined with the ability to synthesize information
• Strong organization and time management
• Intellectually curious and problem-solving
• Collaborative and coachable
• Highly motivated and self-driven