Account Manager

Hanover Research is a global research and analytics firm that provides high quality, custom research through an annual, fixed-fee model for clients in the corporate, education, and healthcare sectors. Founded in 2003 and headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account professionals to deliver a robust service infrastructure that is revolutionary in its combination of flexibility and affordability.

The Account Manager ensures service delivery to existing clients and conducts renewal and relationship-expansion conversations with senior-level decision makers across a variety of industries including; Higher Education, K-12 Education and Enterprise.

• Building relationships with current clients through demonstration of in-depth institutional knowledge, understanding of specific institutional needs or priorities, and the ability to propose custom research solutions;
• Navigating Hanover’s partnership offerings on behalf of the organization, ensuring the appropriate service is provided to meet the client’s needs;
• Determining appropriate tactics to drive urgency in the renewal and upsell cycle;
• Creating the opportunity to expand existing relationships through cross-sell opportunities of other service offerings;
• Educating contacts on the benefits of Hanover's products and services through compelling articulation of our business model and value proposition;
• Creating customized account plans for each organization, outlining service delivery and revenue-growth strategies for existing and potential clients;
• Collaborating with the Content team to ensure targeted and substantive solution delivery;
• Meet challenging monthly, quarterly, and annual revenue goals;
• Predicting cash retention probability and reporting findings to senior leadership;

• Bachelor’s degree required (business, social sciences, education, communications, political science, economics, psychology, public policy preferred);
• 3-7 years of Account Management or Sales experience is highly desired.
• Excellent oral and written communication skills;
• Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of client service;
• Ability to develop relationships, establish credibility, and conduct substantive content discussions with decision makers;
• Excellent problem-solving skills and strong ability to think strategically about client management;
• Ability to diagnose client needs and identify relevant solutions.