Customer Service Agent

Hallmark Aviation Services – recognized as the emerging leader in above-the-wing ground handling services – takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to you, our Client, your Customers, our 800+ Employees and our Community. Our experienced management team – with over 100 years of combined service – is committed to upholding these guiding principles on which Hallmark Aviation Services was founded.

Passenger Check-in; Perform Security Procedures; Aircraft Boarding

• Performs a variety of duties at an airport, involving customer contact and operational service and deliver a high quality product.
• Work assignments may involve specific tasks associated with interim postings at the ticket counter, airport lobby, lounge, gate check-in, baggage service and other functional areas, or rotation through all areas.

• At least 18yrs old, with a High School Diploma or G.E.D.
• English proficient, other languages may be required.
• Basic Math Skills: Adding, Subtracting, Division, and Multiplying.
• Common Sense, Organized,
• Mental capacity to make quick and rational decisions
• Perform a variety of duties at an airport,
• Customer contact and Operational services,
• Perform a broad range of duties depending on location and service demands while delivering a high quality product,
• Work assignments may involve specific tasks associated with interim postings at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals,
• Pulling, pushing and moving large bulky items including carts,
• Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items
• Able to lift up to 70 lbs
• Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures
• Effective communication skills and good listening skills
• Environmental conditions involve continuous people interaction; fast pace; exposure to high noise levels, dirt, dust, fumes, heat, cold, hazardous or toxic material; heavy crowd activity; working in confined spaces or heights frequently and for extended periods,
• Multi-tasking

Required Training

• Selected candidates will be required to attend two weeks of training