Operations Administrative Assistant

H&R Block is the world’s largest tax services provider, having prepared more than 650 million tax returns since 1955. There are approximately 12,000 company-owned and franchise retail locations in all 50 states, Puerto Rico and other U.S. territories, and on U.S. military bases around the world. An H&R Block branded retail office is located within five miles of most Americans.

Responsible for providing administrative support within a District or Districts in the areas of operational support, ordering supplies, hiring support and general administrative duties as related to the district(s) offices operations.

• Provides seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices. 50%
• Receives communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities or support. Documents nature of problem, researches solutions, and resolves issues or escalates to DOC or DGM as needed. 50%
• Reviews office supply inventory and places orders to meet the needs of the office/district. .
• Review and verify invoices and prepares payment for the DOC’s approval.
• Assists with local marketing initiatives.
• Attends training related to the effective and efficient performance of job duties.
• Other duties as assigned by the District Operations Coordinator or in partnership with other managerial staff.

Minimum Requirements:

Education:

Completion of a high school diploma or equivalent. Additional course work in math is preferred.

Skills & Experience:

• Minimum of one year of clerical or administrative experience.
• Must have good reading and math skills in order to understand information and effectively explain information to others.
• Must have good verbal and written communication skills and effectively communicate in person.
• Computer skills
• Understanding and previous use of a Windows-based computer system and applications such as Microsoft Word, Excel, and Outlook.
• Experience with Windows operating system.
• A basic level knowledge of Microsoft Office Suite.
• Ability to read, write, and clearly communicate in English and/or other languages as required by the needs of the district.
• Additional state and local requirements may apply.

Preferred Qualifications:

• Two to four years of experience as an H&R Block associate.
• Experience in a multi-unit environment.