Inside Sales Specialist

Based in Sarasota, Florida, Gulfstream writes residential insurance in states along the Gulf and Atlantic coasts. With revenues of $131 million in 2014, Gulfstream continues to expand and grow responsibly.

As an Inside Sales Representative you will work with existing and new agents to represent Gulfstream; develop growth plans for agencies; ensure adherence by agencies to company underwriting and processing guidelines; conduct agency training and prepare regular agency reviews; and assist management with projects as requested.

• Develop and implement approved strategies to increase market share in alignment with Gulfstream’s business objectives.
• Monitor yearly new business commitments.
• Promote Gulfstream’s products by ensuring agency awareness of their features and benefits.
• Educate agencies regarding products and policy writing system.
• Maintain thorough understanding of business transfer procedures & time frames.
• Maintain relationships and consistent contact with designated agents within assigned territory in the interest of adherence to all company guidelines.
• Provide ongoing agency support and follow up to ensure customer satisfaction.
• Complete agency reviews as requested to include agent performance, statistics and profile of business written to date.
• Keep up to date with competitor programs and rate filings.
• Conduct agency training remotely.
• Take appropriate corrective action with agents.
• Work with policy processing and claims staff when needed to ensure superior service.
• Maintain thorough knowledge of program rules and guidelines (as well as a specific understanding of rule administration/implementation).
• Maintain current understanding of all internal company processing procedures.
• Have a general understanding of policy forms, coverages and available options (including responsibility to obtain clarification from management as needed).
• Maintain communication with applicable territory managers regarding related agencies.
• Complete reports as required (such as call reports, and agency audits).
• Performs all duties specified by the Sales Director, VP of Sales and other executive officers.

Technical competencies:

• Must have at least 3 years Property & Casualty Homeowners Experience.
• Bachelor’s Degree, preferred.
• Proficiency with Microsoft Office package (Access, Excel, Word)

Personal competencies:

• Ability to manage difficult situations, professional differences, personality conflicts, liabilities, and potentially uncomfortable and ambiguous situations.
• Display a high level of professionalism and integrity, with the goal of achieving a win-win for the organization.
• Ability to know when to disengage from extraordinary situations and to seek input and support from others on Sales Team.
• Team player mentality.
• Willing to be flexible and open-minded in midst of changing priorities.
• Ability to communicate and work with employees, customers, vendors, and guests in a positive and professional manner.
• Ability to maintain strict confidentiality of company and customer information.
• Personal alignment with Company’s core values - including integrity, respect, transparency, and resourcefulness.
• Capable of implementing creative and effective solutions.
• Good written and verbal communication.

Travel and Physical Requirements:

• This position requires the ability to sit for long periods of time and extensive work on computer and electronic communication.