System Support Analyst

Greif (NYSE: GEF, GEF.B) is a world leader in industrial packaging products and services. We produce steel, plastic, fibre, flexible and corrugated containers, packaging accessories and containerboard, and provide blending, filling and packaging services for a wide range of industries.

As a System Support Analyst with GREIF, you will be responsible for maintaining the performance, monitoring and availability of the company’s Windows/Linux servers to meet the business requirements. this includes Windows NT/2000 services, workstations and laptops as well as Antivirus software throughout the organization. It also encompasses the Operating Systems of the IBM AS/400 iSeries to include but not limited to the OS/400, AIX, Linux & Windows. You will handle testing and implementation of new hardware and software required by the company, in tandem with providing end-user support.

• Investigate and respond to user help request, questions and problems.
• Install and modify operating system software and fixes on a regular basis.
• Consolidate servers as required to keep the number of servers at a minimum.
• Keep Anti-Virus and Network Security systems current and updates applied globally.
• Review performance to detect potential problems before they occur.
• Install and test new hardware and software where required.
• Keep current with changes in technologies.
• Provide IT expertise as needed.
• Perform other duties as assigned.

Education

• Technical Degree/Certificate in Computer Information Science preferred.

Work Experience

• 5-7 years experience in Windows based server/network support and AS/400 environment.
• 5+ years experience in Windows, OS/400, AIX, and Linux operating systems preferred.

Knowledge and Skills

• Advanced knowledge in the application and administration of Windows/Linux servers and workstations.
• Advanced knowledge in the application and administration of AS/400 operating systems OS/400, AIX, Linux and Windows.
• Knowledge of anti-virus software.
• Demonstrated skills in both verbal and written communications, and interpersonal skills.
• Demonstrated skills in time management and project management.
• Ability to perform with minimal supervision.