Account Support

GitHub is the best place to build software together. Over 12 million people use GitHub to share code and build amazing things with friends, co-workers, classmates, and complete strangers. With the collaborative features of GitHub.com, our desktop and mobile apps, and GitHub Enterprise, it has never been easier for individuals and teams to write better code, faster.

When GitHub users have questions, they email support. We help people as quickly and awesomely as possible. Our Account Support team handle passwords, email verification, billing, legal, spam and abuse, account lockouts, fraud, and helping people choose plans. This requires a logical brain and a spidey sense for problems.

The most important characteristic of our support team is that we love helping developers. GitHub is a place for people to work better, together. Our job is to help. Support treats users the way we'd want someone to treat our friends.

Our support teammates have excellent writing chops: stellar grammar, charming written personality, and the ability to explain complicated things simply. We measure our success in swiftness, accuracy, and clarity.

You must have:

• Stellar English and grammar skills
• Excellent problem solving skills – you might not know all the answers but you know how to find and communicate the solution
• A strong sense of empathy and the ability to advocate for others
• A unique writing style and voice

Bonus if you have:

• Prior customer support experience
• Technical experience (QA, documentation, elaborate boardgames)
• Experience working remotely