Customer Solutions Representative - Sales

A leader in uniform rental and facility products for more than 100 years, G&K Services is committed to enhancing your business image and ensuring your employees' safety. Companies like yours throughout North America put their trust in G&K Services for their uniform rental, apparel purchases, and facility services.

The Customer Solution Representative (CSR) is responsible for growing revenue and building long term relationships with a set of assigned existing G&K; customers. The CSR does not manage the daily servicing of the account itself but instead is seeking opportunities to add in additional products and service solutions to solve a customer-s business needs; therefore being directly responsible for obtaining sales or commitments to purchase products/services. The CSR is well versed in G&K-s; product and service portfolio (problem/solution/value) spanning both rental and direct purchase solutions.

The CSR-s purpose is to understand the customer-s business, plan how to meet the customer-s business needs with product and service solutions, and generate sales for G&K; as a result. This role will be expected to meet weekly time and territory activity plans and revenue goals while using salesforce.com to plan weekly tasks and manage a working pipeline. The CSR will work very closely with the G&K; service team in building and maintaining long-standing customer relationships and gaining customer account insights, especially related to contract renewals. The CSR will also work to build and maintain long term service team relationships and drive a lead sharing program. The CSR will also be expected to immediately communicate any customer-related service issues to the office and service team as they take the lead ownership in issue resolution noting issues in the call tracking system.

• Set up and perform in-person meetings within the assigned territory with existing G&K; customers through relationship building interactions, sales process steps (teleprospecting, targeted cold-calls, discovery meetings, presentations and close meetings), email communications and lead sharing follow-up. This will be done one/one with the customer (90%) and riding the route with the Route Sales Representative (10%).
• Provide trial sample products (mats, restroom products, soap etc) to customers for a defined period of time. Record samples in Salesforce.com by setting follow up tasks that will result in cross sell/up sell sales results.
• Attend weekly 1:1 with District Sales Manager to review previous week-s activity, results, pipeline and discuss current week-s plan and prepare for upcoming activities to drive revenue results.
• Attend weekly Route Meetings to build key service relationships, gain customer account knowledge, foster alignment and garner leads via lead sharing program.
• Maintain product/solution/value training with quarterly refreshes and new product/service program updates, when available.

Education Requirements:

• High school diploma/GED required, Bachelor-s degree preferred.

Work Experience Requirements:

• 2-3 years of outside sales, service or account management experience; Business to business experience is a plus.

Skills and Competencies:

• Drive to win and exceed goals.
• Strong work ethic and self motivated.
• Ability to foster and maintain strong working relationships.
• Skillful negotiation, presentation and closing abilities.
• Strong business acumen with ability to vet and understand business related issues to then link product/service solutions with shown business value.

Specialized Knowledge, Licenses etc.:

• Valid Driver License and clean driving record are a must.
• Experience with salesforce.com or CRM /sales database system a plus.