Sales/Customer Service Associate

Floor & Decor is a leading specialty retailer in the hard surface flooring market, offering the broadest in-stock selection of tile, wood, stone, related tools and flooring accessories - at every day low prices. The company was founded in 2000 and is headquartered in Atlanta.

This position is responsible for ensuring that customers have a positive shopping experience by delivering exceptional customer service and product information.

• Act and work in a manner that is consistent with company’s core values
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
• Complete all product specialist certification courses
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Assist with "how-to" presentations to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

• High School diploma or equivalent
• One year of previous retail sales or customer service-oriented experience
• Availability for flexible scheduling
• Basic computer skills
• Ability to thrive in a fast-paced environment
• Bilingual abilities in Spanish and English