Operational Readiness Business Analyst

Fiserv is a global financial services technology provider with more than 13,000 clients and 21,000 associates worldwide. Each member of the Fiserv community helps our clients push the boundaries of what's possible in financial services, delivering deep expertise and innovative solutions to help financial institutions, businesses and consumers move and manage money faster and with greater ease than ever before.

Working in a cross-functional environment with operational, business and technology team members within and outside of supported departments, lead operational readiness aspects for portfolio projects, ensuring proper roll-out of products and initiatives.

• Identify impacts and lead the determination, development and implementation of action plans for required processes and systems, serving for internal and external stakeholders.
• Develop awareness and understanding for initiatives by gaining a solid knowledge base and delivering documentation, communication and presentations to impacted groups to achieve established corporate goals.
• Drive for results by developing influencing strategies and incorporating change management into initiatives.
• General business functions applied to the Card Services industry: client implementations, industry compliance, program development and solutions for issue management.

Education:

• Bachelor’s degree in Business, Finance or Computer Science

Job Related Experience:

• Minimum 2 years’ experience with call center/customer care operations management experience within Card Services industry
• Experience with call center measurements and principles
• Knowledge of company’s business procedures and objectives to assess improvement opportunities
• Microsoft Office (Word, Excel, PowerPoint, Access)

Additional Skills/Knowledge:

• Proven leadership capability in a matrixed environment
• Proven ability to build sustainable business partnerships and lead cross-functional teams
• Proven ability to analyze processes and data and make recommendations
• Demonstrated planning, analytical, problem solving
• Demonstrated ability to communicate and influence effectively