
Firstsource Solutions Ltd
Outsourcing/Offshoring
Buffalo, New York
Our Company
With a diverse array of resources, we can tap into our talent pools to ensure client proximity, deep market and domain expertise, and superior communication; called our ‘Right-shore’ delivery model. We leverage this model to serve organizations in the Banking, Financial Services and Insurance, Healthcare, Telecommunications & Media verticals. We assimilate best-of-breed processes, develop intellectual property, adopt cutting edge technology, ensure on-time delivery and invest in quality services to confirm maximum customer satisfaction. We help our clients reduce operational costs, record process improvements and more importantly, focus on their core competence. Our brand’s promise is – Business Process. Simplified. Serving over 100 global clients – from 46 centers across the globe, in various languages – we are supported by a 23,000+ global workforce.Skills We're Looking For
Customer Service
Customer Support
Managerial
Policies and Procedures
Train the Trainer
Methodologies
Employee Development
Performance Analysis
Fiscal Management
Cost Estimating
Resource Allocation
Risks
Six Sigma
Workforce Management
Queue Management
Synchronization
Customer Care
Performance Evaluations
Problem Solving
Process Improvement
Quantitative
Sales
Team Leader
Active Listening
Attention to Detail
Compliance
Computer Software
Confidence