Information Technology Systems Administrator

Fastly helps the world’s most popular digital businesses keep pace with their customer expectations by delivering fast, secure, and scalable online experiences. Businesses trust the Fastly edge cloud platform to accelerate the pace of technical innovation, mitigate evolving threats, and scale on demand.

You will be joining a small, highly motivated IT team responsible for end-to-end support of a quickly growing global company. Our corporate infrastructure is 90% mac, 10% other. We use Google apps and many of the usual enterprise grade SaaS apps including Salesforce, Zendesk, Jira & Confluence. Our network equipment is a mix of Meraki, Juniper and Aruba. This role will share in the day-to-day support of all staff, devices, services, but also take on major design/deployment initiatives. Strong networking skills are a must, as you’ll be the primary owner of our corporate networking infrastructure. If that isn’t enough - you will also be instrumental in helping develop and deploy IT policies, tools and procces.

• Responsible for user support and customer service; quickly diagnose and understand technical issues and resolutions across a huge variety of apps & hardware
• Manage end-to-end corporate network from ISP relationships to desktop connectivity
• Help Identify, Design, Implement and Maintain all manner of tools required to manage a diverse, customer-centric corporate infrastructure
• Implement & improve monitoring of new and existing corporate infrastructure
• Build and maintain self-hosted services in AWS (Jira, Confluence, Jamf etc.)
• Share in covering IT ticket queue, oncall rotation, and tech technical documentation

• Great interpersonal skills with a friendly and helpful attitude
• Not afraid to ask for help, and always willing help others
• 5+ years in IT support role, with 3+ years of SysAdmin experience
• Fluent in written and spoken English
• Recent experience managing core networking (Switches, Routers, FWs, APs etc.)
• Experience with DNS, IPsec, 802.x, BGP, OSPF, VLAN and other networking protocols
• Automation & Scripting experience deploying software to laptops and mobile phones
• Hands-on experience supporting Linux (Ubuntu/Centos), Mac OS

Nice To Have Skill:

• Experience managing Google apps, Jira/Confluence, Okta
• Deployment experience with Chef, Casper or equivalent open-source tools
• MYSQL/Postgres database administration
• Active Directory deployment, troubleshooting and integration
• IDS/Security experience
• Project management experience
• A/V, VoiP & Video Conferencing experience