Customer Service Representative

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 14,600 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Expeditors International, the world's most respected purveyor of logistics services, is offering an incredible opportunity in our Reno Branch's Operations team. The selected candidate will match all of the qualifications and requirements and possess the abilities to perform all of the duties listed below and, in exchange, Expeditors International will provide the selected candidate with unparalleled.

• Compile and prepare commercial regulatory document(s) for entry processing.
• Deliver Exceptional Customer Service
• Pre-entry requirements
• Receive shipment notification
• Verify all charges due
• Review documents and prioritize
• Create entry/entry summary
• Support the operations where needed
• Self-development - annually 52 hours of required training
• Program Development and Improvement
  • Ensure all programs, customers have correctly documented SOP’s
  • Collaborate on Process Improvements to ensure what we are doing makes sense
• Be willing to support co-workers in other general logistics tasks as available or assigned

Reporting Structure:

• Shared Service Team Supervisor, Service Center Manager

Peer Positions:

• Sales Customer Service Rep, Brokerage Customer Service Rep

• Six months related experience and/or training; or equivalent combination of education and experience
• Customer service oriented
• Strong Experience with word processing, spreadsheets, Windows, e-mail and various PC based software
• Effective written and verbal communication skills
• Ability to work with customers and internal employees at all levels
• Proven background of excellent attendance
• A candidate that understands our business and continuously works to meet and exceed our customers' expectations
• Exemplify and Teach our Culture, Mission, and Goals
• Support and Protect the Expeditors Network
• Attitude and Commitment
• Sense of Urgency
• Professionalism and Formality
• Excellence in our Operational Performance
• Account Management at Every Level
• Understand our Customers' Expectations
• Empowerment
• Attention to Detail