Senior Business Analyst

Echo Global Logistics

(Chicago, Illinois)
Full Time
Job Posting Details
About Echo Global Logistics

Echo Global Logistics is a leading provider of technology-enabled business process outsourcing, serving the transportation and logistics needs of their clients. Their proprietary web-based technology, dedicated service teams and robust procurement power enables their clients to see significant transportation savings while receiving best-in-class service.

Summary

The Senior Business Analyst is a member of the Product & Solutions Delivery team who participates in building new technology or enhancing existing products on Echo’s proprietary Enterprise systems and partnering software applications.

Responsibilities
  • Develops deep expertise of Echo’s internal and client-facing technology product lines; designs and documents complex software functionality
  • Fully understands Echo’s business processes and goals across different domains and transportation modes
  • Leads product discovery phase with the Product Delivery Manager by facilitating the requirements gathering/refinement sessions with end-users, subject-matter experts, Echo executives
  • Assists Product Managers by documenting business requirements, functional design specifications, as-is and to-be business processes for our internal and/or external facing technology products
  • Takes on the Product Owner role to work with a software development team to lead them to building the right solution; participates in all SCRUM rituals pertaining the Agile methodology
  • Participates in product release cycles as the product expert, including user acceptance testing sessions, to help surface any issues prior to a release
  • Helps Echo’s application support teams in troubleshooting production issues and escalating issues to the appropriate Agile delivery team as needed; manages end-user expectations appropriately
  • Performs and leads analytical studies, research and side projects, as required.
Ideal Candidate

Required Qualifications

  • Business Analyst or equivalent work experience in the transportation/logistics/supply chain field (3+ years)
  • Excellent oral and written communication skills
  • Ability to multi-task in a fast paced, fluid work environment
  • Self-managed and motivated
  • Ability to follow through with tasks to their completion
  • Very organized and detail-oriented
  • Ability to ride a fast learning curve
  • Readiness to learn new technologies, MS SQL and analytical tools

Preferred Credentials

  • Exposure to the full software development lifecycle experience in an Agile-SCRUM environment
  • Strong and proven skills in creating quality documents such as user stories/acceptance criteria, business requirements/use cases, process flows, product backlogs
  • Good analytical and problem solving skills to evaluate business and market problems and apply technology and domain knowledge to identify appropriate solutions
  • Proficient with MS Word, Excel, and Visio (charts, reports, data analysis, and flowcharting)
  • Basic understanding of database concepts, including design, optimization, and SQL query language a plus

Education

  • Undergraduate Degree required or equivalent work experience

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Chicago, Illinois
Skills Desired
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  • Analytical Tools
  • Databases
  • Logistics
  • Microsoft Excel
  • Microsoft Word
  • Agile Scrum
  • SQL Queries
  • Thorough Understanding of Software Development Life Cycles
  • Transportation
  • Visio
  • Business Analysis
  • Supply Chain Management
  • Microsoft SQL Server
  • Organized
  • SQL Query Analyzer

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