Senior Business Analyst

Echo Global Logistics is a leading provider of technology-enabled business process outsourcing, serving the transportation and logistics needs of their clients. Their proprietary web-based technology, dedicated service teams and robust procurement power enables their clients to see significant transportation savings while receiving best-in-class service.

The Senior Business Analyst is a member of the Product & Solutions Delivery team who participates in building new technology or enhancing existing products on Echo’s proprietary Enterprise systems and partnering software applications.

• Develops deep expertise of Echo’s internal and client-facing technology product lines; designs and documents complex software functionality
• Fully understands Echo’s business processes and goals across different domains and transportation modes
• Leads product discovery phase with the Product Delivery Manager by facilitating the requirements gathering/refinement sessions with end-users, subject-matter experts, Echo executives
• Assists Product Managers by documenting business requirements, functional design specifications, as-is and to-be business processes for our internal and/or external facing technology products
• Takes on the Product Owner role to work with a software development team to lead them to building the right solution; participates in all SCRUM rituals pertaining the Agile methodology
• Participates in product release cycles as the product expert, including user acceptance testing sessions, to help surface any issues prior to a release
• Helps Echo’s application support teams in troubleshooting production issues and escalating issues to the appropriate Agile delivery team as needed; manages end-user expectations appropriately
• Performs and leads analytical studies, research and side projects, as required.

Required Qualifications

• Business Analyst or equivalent work experience in the transportation/logistics/supply chain field (3+ years)
• Excellent oral and written communication skills
• Ability to multi-task in a fast paced, fluid work environment
• Self-managed and motivated
• Ability to follow through with tasks to their completion
• Very organized and detail-oriented
• Ability to ride a fast learning curve
• Readiness to learn new technologies, MS SQL and analytical tools

Preferred Credentials

• Exposure to the full software development lifecycle experience in an Agile-SCRUM environment
• Strong and proven skills in creating quality documents such as user stories/acceptance criteria, business requirements/use cases, process flows, product backlogs
• Good analytical and problem solving skills to evaluate business and market problems and apply technology and domain knowledge to identify appropriate solutions
• Proficient with MS Word, Excel, and Visio (charts, reports, data analysis, and flowcharting)
• Basic understanding of database concepts, including design, optimization, and SQL query language a plus

Education

• Undergraduate Degree required or equivalent work experience