Quality Assurance Specialist

DriveTime is the nation’s largest dealer helping people with credit issues purchase a great vehicle. Headquartered in Phoenix, Arizona, we operate over 139 dealerships across the country, with thousands of vehicles in stock.

• Verifies accuracy of exceptional customer service given to customer(s).
• Document analysis of customer service call through a scorecard.
• Ability to gather information and provide specific and detailed feedback.
• Confidently and effectively communicates to audiences at all levels, both verbally and in writing.
• Strong customer service skills.
• Excellent analytical abilities to grasp key points from detailed phone calls and reports.
• Familiarity with tools, concepts and methodologies of quality assurance.
• Strong organizational and problem solving skills with great attention to detail.
• Performs other related duties as assigned.

• Associates Degree required, Bachelor’s Degree preferred
• Quality Assurance experience required
• 6 months customer service experience
• Excellent oral, written communication and listening skills required
• Bilingual a plus
• Ability to work well with others
• Able to work in a fast paced environment
• Knowledge of Microsoft Office and 10-key desired