Import Operations Supervisor
DHL Express
(New York, New York)DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 325,000 employees, we provide solutions for an almost infinite number of logistics needs.
DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.
- Manages and drives performance of a team of Import Operations Specialists
- Processes, handles, distributes all required documents in the receiving area
- Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
- Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
- Acts as subject matter expert for AFR/OFR Operations questions
- Interacts with Customer Service, Product, and Global Service Centers, if required
Main tasks & key responsibilities:
- Organizes, splits and plans day-to-day work of Import Operations Specialists
- Supervises Transactional Operations in the receiving area (delivery arrangement, planning and follow-up of shipment in the receiving area)
- Arranges delivery
- Ensures handling of required Import documents according to regulations and internal procedures
- Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents
- Supports Customer Service in the incident and exception management resolution
- Creates, builds and maintains excellent relationships with key suppliers
- Continuously monitors supplier performance and develops improvement plan when required
- Identifies training needs and opportunities to develop a highly skilled functional department
- Creates, builds and maintains relationships with other internal functions (e.g. Capacity
- Management, OCC, Sales, Customer Service) and acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
- Ensures that proper implementation of customer has been conducted before Operations is starting regular business service
- Interacts with Customer Service, Product, and Global Service Centers, if required
- Extensive knowledge of AFR/OFR Import Operations
- Fit for people management role (communication, motivation and interpersonal skills)
- Demonstrates strong communication capabilities
- Easily capable of making well informed decisions
- BS/BA and 3-5 years experience in related field, including at least one year of supervisory experience
Working Conditions
Travel Required Below 25%
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