Customer Account Specialist

At Cree, we’re always on. We believe that meaningful change happens through sheer force of will and the determination of a team solving a problem, and we’re unafraid to kick down the door to make it happen.

Work within a customer-focused team environment. Provide prompt and courteous handling of all customer service aspects, which may include but not limited to; customer inquires, correspondence via fax messages, e-mail, and telephone calls.

• Receive, research and respond to customer inquiries and requests via phone, fax, mail, e-mail or in person.
• Process orders/quotes by entering catalog numbers/descriptions, pricing, and terms and conditions.
• Respond to inquiries regarding shipping/delivery dates, order changes/cancellations, and quotations, etc.
• Process and follows up on less complex customer complaints requiring reimbursement (such as late shipment), repair (such as damaged product) or replacement.
• Compile documentation, records, written correspondence and files pertinent to customer orders, complaints, etc. Maintain follow up report on open quotations and all hold for release orders.
• Maintain basic familiarity with products, applications, pricing, warranties, sales policies and procedures, etc.
• Maintain working relationships with supporting departments (such as Exception Resolution, Application Engineering, etc.)
• Perform limited troubleshooting such as ensuring parts ordered are complete.
• Participate in departmental/team meetings and training programs.
• Quality (RGA% and call monitoring scores) must meet or exceed department expectations.
• Follow Customer Service Behavioral Expectations.

• High School Diploma minimum. Associates Degree or Bachelor’s degree desired or 2+ years of previous customer service experience.
• Ability to type 30 wpm and experience working with the Internet, e-mail, and Adobe Acrobat.