Application Support Engineer

Cox Media Group is an integrated broadcasting, publishing, direct marketing and digital media company that includes the national advertising rep firms of CoxReps.

The candidate will be part of a team who maintains service 24/7/365 where the standard is that sites download fast and are always available for a network of over 110 major media brand websites and associated systems. Ability to analyze complex technical issues and then implement the solution. A strong desire to continually learn new technology, implement it and keep it running. The Application Support Engineer serves as the customer escalation point and champion during crisis situations.

* Provide quality service in interacting with clients to support their needs in relation to the company operational needs * Design and use monitoring tools to proactively maintain hundreds of application metrics -Issue resolution and/or root cause analysis of operational issues * Manage update appropriate documentation including checklists, playbooks, wikis * Utilize common tools to monitor infrastructure * Troubleshoot fundamental networking, application, and operating system problems * Respond to alerts or problems by following appropriate problem management procedures * Work with other teams to assist and coordinate in the implementation of moderate to complex system software changes * Prepare system change management plans and write technical documentation/procedures * Work within SLA and drive to get these down, provide world class services to clients * Keep current with new and developing technologies, suggest ideas where the company is able to support new services * Work with customers to resolve end-user problems and complaints * Collaborate with software engineers, DBAs, and non-technical teams * Other duties as assigned

* Experience in a web hosting environment, Python, Ruby, Perl, shell or other system programming a plus * Linux administration experience a plus * Experience with python/Django administration/architecture a plus * Knowledge of software development lifecycle * Knowledge of ServiceNow, Git, Jenkins, Jira/Version One a plus * Excellent written and oral communications in a fast-paced environment * High aptitude for explaining complex concepts in layman terms * Ability to work independently on projects * Ability to define problems, collect data, establish facts, and draw valid conclusions * Excellent organization and follow-up skills * Ability to manage multiple activities/projects * Must demonstrate the capacity and desire for continued, independent learning