Cox Business Fulfillment Technician

Cox Enterprises

(Phoenix, Arizona)

Full Time

Job Posting Details

About Cox Enterprises

Cox Enterprises is a leading communications, media and automotive services company.

Summary

The CB Fulfillment Tech I is responsible for configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephony traffic. Utilizes various applications for implementation, service, test and acceptance (Remedy, NetSmart, SAM, Preside, Granite, Procomm Plus, Secure CRT).

Responsibilities

- Under close supervision, installs, disconnects, upgrades and migrations at customer premise applicable to complex services for all CB products and services which generally involve custom design and not HFC. 
- Initially activates electronics by powering up the equipment to ensure service. 
- Loads configuration from work package on customer premise equipment. 
- Performs customer CPE testing on-site. 
- Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing. 
- Coordinates equipment pick up with boundary partners. 
- Creates, updates and closes Remedy tickets and coordinates with change control as needed. 
- Ensures quality of processes, programs and customer satisfaction. 
- Plans daily route, requisitions equipment and supplies and stocks vehicle. 
- Drives company vehicle between office, warehouse and work site; maintains vehicle and other equipment per service requirement and safety guidelines; operates company vehicle in a safe and courteous manner and in accordance with all laws and company policies. 
- Complies with all safety procedures and policies. 
* Provisioning 
- Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering. 
- Performs all final circuit provisioning and configuration of device and intermediate cross connects. 
- Identifies and sorts equipment needed for work orders. 
- Configures CPE in warehouse prior to installation at customer premises. 
- Ensures appropriate iOS upgrade is applied. 
- Performs basic functional testing of equipment to eliminate out of box failures. 
- Initiates initial provisioning and basic configuration on IP phones and other standard customer equipment for drop-ship. 
- Labels equipment, terminal ID (TID), circuit tags, cabling required for the job, and customer name/address. 
- Packages equipment per work order in preparation for installation. 
- Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc. 
- Assists with initial turn-up of CPE equipment. 
- Tests and verifies services in conjunction with the install team. 
- This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.

Under close supervision, installs, disconnects, upgrades and migrations at customer premise applicable to complex services for all CB products and services which generally involve custom design and not HFC.
Initially activates electronics by powering up the equipment to ensure service.
Loads configuration from work package on customer premise equipment.
Performs customer CPE testing on-site.
Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing.
Coordinates equipment pick up with boundary partners.
Creates, updates and closes Remedy tickets and coordinates with change control as needed.
Ensures quality of processes, programs and customer satisfaction.
Plans daily route, requisitions equipment and supplies and stocks vehicle.
Drives company vehicle between office, warehouse and work site; maintains vehicle and other equipment per service requirement and safety guidelines; operates company vehicle in a safe and courteous manner and in accordance with all laws and company policies.
Complies with all safety procedures and policies.
Provisioning
Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
Performs all final circuit provisioning and configuration of device and intermediate cross connects.
Identifies and sorts equipment needed for work orders.
Configures CPE in warehouse prior to installation at customer premises.
Ensures appropriate iOS upgrade is applied.
Performs basic functional testing of equipment to eliminate out of box failures.
Initiates initial provisioning and basic configuration on IP phones and other standard customer equipment for drop-ship.
Labels equipment, terminal ID (TID), circuit tags, cabling required for the job, and customer name/address.
Packages equipment per work order in preparation for installation.
Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
Assists with initial turn-up of CPE equipment.
Tests and verifies services in conjunction with the install team.
This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.

Ideal Candidate

Required

High School Diploma, GED or related experience
1+ year experience in a related field (e.g. technical support, installation and maintenance).
Working knowledge of IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies.
Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
Valid local State Driver's License and driving record that meets Cox standards

Preferred

AA/AS degree or Technical Certification in related discipline desired (Technical Operations)
1 year experience in provisioning and troubleshooting layer II & III networks
Prior commercial installation experience; technical support experience
Cisco certification

Compensation and Working Conditions