Client Service Representative

Cox Enterprises is a leading communications, media and automotive services company.

Our Client Service staff is comprised of friendly, courteous professionals who will help our clients with hardware and software issues from start to finish. They have a thorough knowledge of our products and are familiar with state-specific motor vehicle rules and regulations.

• Provide client support and technical resolution via email, phone and other electronic communications.
• Troubleshoot and resolve all product-specific technical (hardware/software) problems.
• Verify proper installation and configuration of software.
• Answer policy and procedural questions.
• Provide training to clients in the use of system and applications.
• Shift:Monday through Friday, 8:00 a.m. to 5:00 p.m.

Required Experience (minimum):

• Education:High School Diploma or Equivalent
• Experience:2 years
• PC Hardware Troubleshooting
• Software Troubleshooting
• Problem Solving
• Organizational Skills
• Written Communication
• Telephone Etiquette

What We Look For (preferred):

• Strong communication skills
• Excellent time management skills
• Ability to read a customer
• Strong interpersonal skills
• Multi-tasker
• Reliable and dependable