Senior IT Support Engineer

comScore is the cross-platform measurement company that precisely measures audiences, brands and consumer behavior everywhere. We are creating the new model for a dynamic cross-platform world. In January 2016, comScore and Rentrak Corporation – two leaders in measurement innovation – united to establish new currencies for understanding consumers’ multiscreen behavior at massive scale.

The Senior IT Support Engineer will use established analysis techniques to provide IT support to internal end-users. Responsible for configuring and setting-up desktops and laptops; consults with users to troubleshoot software and hardware issues and finds resolutions; publishes resolutions onto comScore’s wiki FAQ page and manages teleco systems. Evaluate hardware and software solutions and make recommendations to senior management.

• Experience to our colleagues.
• Owns assigned technical support area (i.e. phone system and/or video conferencing), maintains the infrastructure, manages the system and performs upgrades
• Serves as point of contact for assigned area of expertise
• Develops and sets laptop imaging standards and configurations standard
• Performs advanced system configurations, back-ups and system level changes
• Provides IT support through the ticketing system
• Trains, mentors and coaches’ others
• Troubleshoot technical issues with hardware, software and all user devices.
• Install and configure software, related hardware and mobile devices for all users both remote and local.
• Configure and deploy equipment for new users and provide technical training as needed.
• Create and maintain documentation on standard operating procedures.
• Create and maintain technical documentation for the IT Support knowledgebase.
• Evaluate software and hardware solutions for use in the comScore environment.
• Manage advanced projects as needed.

• Bachelor’s degree in Computer Science or 5+ years of professional experience servicing and supporting small and medium business networks and/or products in a Tier 2 support role.
• 3+ years’ experience with Mac (IOS systems)
• 3+ years’ experience in implementing and supporting Microsoft operating systems, wide variety of applications, and networking technologies.
• 3+ years’ IT leadership experience.
• 3+ LAN, WAN and VoIP phone systems experience
• Linux experience preferred
• Highly motivated and goal oriented with strong focus on providing a superior customer service
• Demonstrable experience supporting local and remote offices. Occasional travel required within Portland
• Effective relationship management, communication, and presentation skills with demonstrated success dealing effectively with customers, vendors, peers and senior management.
• Experience with troubleshooting software and hardware issues