Customer Service Representative

Clarins was inspired by founder Jacques Courtin-Clarins’ love and respect for women’s beauty.

Responsibilities include, but are not limited to:

• Work closely with the Supply Planning team to meet target fill rates
• Work closely with Order-to- Cash Lead person
• Responsible for responding to all assigned customer’s inquiries and/or issues with accurate and professional correspondences in a timely manner
• Manage weekly Cycle Count process ; Inventory Reconciliation and Perpetual adjustments
• Provide support for internal and external customers and liaise with 3PL team
• Customer Service Lead at 3PL facility
• Manage in coordination with Marketing & Sales new product introduction and launches
• Assist in other shipping functions and export documentation
• Check damaged freight and document as needed (pictures, file incident reports, etc.,) and assist in other QA related issues
• Coordinate all kitting and other in-house assembly activities
• Review daily reports

Experience/Skill Requirement:

• High school diploma/ equivalent, Associate’s degree preferred
• At least 8 years prior customer service experience (not call center)
• Excellent written, verbal and interpersonal communication skills
• Strong time management and organizational skills
• Position requires the ability to work independently and as a team player
• Proficiency with Microsoft Office applications is necessary