Enterprise Content Management and Administrative Applications Support Manager

The City University of New York provides high-quality, accessible education for more than 269,000 degree-credit students and 247,000 adult, continuing and professional education students at 24 campuses across New York City.

CUNY has a legislatively mandated mission to be “of vital importance as a vehicle for the upward mobility of the disadvantaged in the City of New York … ensuring equal access and opportunity” to students, faculty and staff “from all ethnic and racial groups.”

I.T. Computer Systems Managers manage and direct an Information Technology area at at a College or University level. They set policies and procedures, direct technical staff, and maintain responsibility for administrative as well as technical issues within their assigned area(s) of responsibility. They may manage major and/or large, complex information systems activities and/or manage a unit or group.

Reporting to the Director of Application Services, the Enterprise Content Management (ECM) & Administrative Applications Support Manager will oversee all managerial and technical aspects related to supporting CUNY's ECM system, FileNet. He/she will lead a team of application analysts/administrators that support several other University-wide enterprise administrative applications.

• Manages the support of FileNet and the following CUNY enterprise applications and their related services:
  • DegreeWorks - degree audit and academic advising system
  • Resource25 - space and resource management system
  • Tumbleweed - secure file transfer service
  • SumTotal e-Time - time and leave system
  • CUNY Alert - University emergency notification system
  • Clearwell - eDiscovery system
  • Ideate - research compliance system
• Builds, leads, and develops a growing team of 6-12 Application Analysts/Administrators in areas of responsibilities to include: providing application expertise to support CUNY user community, developing and maintaining application documentation, overseeing technical and procedural changes to applications, monitoring interfaces between applications and other systems, and planning and executing upgrades to applications.
• Facilitates productive planning with business process owners to understand short and long term business needs, to properly develop enterprise-wide solutions for content management and preserve service integrity.
• Closely manage all changes to applications and its infrastructure in accordance with CIS' change management procedures.
• Provides proactive leadership to the Administrative Application Support team's execution of their responsibilities by supplying necessary resources, removing obstacles, setting priorities, and providing guidance.
• Represents CIS on University councils and committees related to the applications supported by the Administrative Applications Support team.
• Participates in the planning and testing of interfaces between CUNYfirst, and CUNY's administrative applications, while ensuring application functionalities are not compromised by upgrades or new components.
• Ensures smooth collaboration between Administrative Application Support team and departmental work teams such as Development, Networking, Operations, and Systems.
• Participates in the implementation of all new enterprise administrative applications offered by CIS, and manages the support of applications after go-live.
• Develops workforce and talent management plans, including skills forecasting, professional development of staff, training, and succession planning for the Administrative Applications Support team.
• Other duties as assigned.
• Job duties require schedule flexibility and willingness to work evenings or weekends as required for systems-related tasks.

Minimum Qualifications

• Six (6) years of progressively responsible full-time paid information systems technology experience, at least 18 months of which shall have been in an administrative or managerial capacity in the areas of computer applications programming, systems programming, information systems development, data telecommunications, data base administration or a closely related area.
• Education at an accredited College or University may be substituted for the general information systems technology experience at the rate of one year of college for 6 months of experience up to a maximum of 4 years of college for 2 years of experience. In addition a Master's degree in computer science or a closely related field from an accredited college or university may be substituted for an additional year of the general information systems technology experience. However, all candidates must possess the 18 months of administrative or managerial experience described above.
• This title has multiple levels. In addition to the minimum qualifications above, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.

The ideal candidate will possess the following knowledge, skills, and abilities:

• Five (5) years' experience supporting enterprise level applications.
• 4-5 years' experience architecting, deploying, and supporting IBM FileNet P8 suite of ECM products, including but not limited to Case Manager, DataCap, and Process Task Manager.
• Experience managing a diverse team.
• Familiarity with supporting applications in UNIX/Linux and Microsoft Windows environments.
• Knowledge of configuring WebSphere with a special attention in integrating diverse platforms a plus.
• Working knowledge of image and document formats.
• Strong understanding of concepts, practices, and procedures related to content management systems and workflows, Content Lifecycle Management, and project management.
• Strong cross-functional knowledge in business cases, modern technologies, architecture, infrastructure, security, operations, performance and service management among other IT concepts, strategies and methodologies.
• Strong understanding of multi-tier architecture and cross platform integrations.
• Expertise in data analysis - analyzing and synthesizing complex data.
• Proficiency with MS Office Suite, Crystal Reports, MS SQL, and FTP client software.
• Strong written, verbal and interpersonal communication skills.
• Proactive and detail-oriented with a high aptitude for solving complex problems and rendering sound resolutions.
• Strong organizational skills to establish plans, manage a varied workload with multiple priorities, and to follow up and complete work by prescribed deadlines.
• Ability to work productively as an individual contributor and collaboratively as a team member in a fast-paced, time-sensitive, customer-responsive and team-oriented environment.