Manager

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

• Develop and execute strategically based, integrated communications plans that support and advance key institutional initiatives and represent research operations across multiple departments and divisions.
• Develop and execute strategically based, integrated communications plans that support and advance key institutional initiatives and represent research operations across multiple departments and divisions.
• Develop annual budgets for research communications. Make recommendations and track media, advertising and other budget items (i.e. collateral) within budget parameters.
• Recognize research developments and use these breakthroughs to differentiate City of Hope in online and print assets including repurposing stories into news articles, staff and physician newsletters, brochures, web content, fact sheets, social media, blogs articles for various City of Hope publications.
• Responsible for identifying, reporting and analyzing key performance indicators using a variety of applications, such as online and offline marketing.
• Performs other related duties as assigned or requested.

The following shared, organization-wide competenciesdescribe the desired behaviors that will facilitate success at City of Hope:

• Communication - Expresses ideas clearly and constructively (written and spoken, upward and downward, one-on-one and with groups).
• Customer Service - Seeks to understand customer needs and works to exceed customer expectations (internal and external).
• Initiative - Looks for opportunities to improve performance; manages time, work, and relationships effectively and efficiently.
• Professionalism - Treats others with respect; abides by the institutional values; displays a positive and cooperative attitude; adheres to the workplace Code of Conduct and compliance policies.
• Stewardship - Identifies efficiencies to reduce redundancy and/or elimination of tasks resulting in savings of cost, resources, and or/time.
• Teamwork - Works proactively and collaboratively with others to streamline work and achieve mutual goals

Minimum Education

• Bachelor’s Degree in Marketing, Communications, Healthcare, Journalism, English or a related field. Specialization in research/science communications preferred.

Minimum Experience

• Seven years of communications experience.

Preferred Experience

• Healthcare communications experience

• Four years in scientific or hospital/healthcare setting preferred

Preferred Education

• MBA preferred

Skills/Abilities:

• Good working knowledge of all aspects of public relations, writing, editing, media relations, advertising, marketing and business development. Ability to translate highly technical/scientific concepts to a lay audience.

• Excellent Interpersonal Skills

• Proven Project Management skills

• Strong analytical skills with MS Excel proficiency are required. Excellent organizational skills

• Excellent writing and editing skills

• Excellent planning and time management skills

• Media relations skills

• Event marketing skills

• Computer Savvy, experience with the following software: Microsoft Word, Excel, PowerPoint, and Outlook

• Web editing/content management systems

• Familiarity with major social media platforms