Enterprise Application Specialist

Cambridge is a city in Middlesex County, Massachusetts, United States, in the Greater Boston area. It was named in honor of the University of Cambridge in England, a nexus of the Puritan theology embraced by the town's founders.

The Enterprise Application Specialist researches and analyzes application issues, recommends the best course of action on resolving issues, and carries out associated tasks that support management decisions, the City's mission, and the best interest of end-users. The person chosen for this role will be involved in installing and configuring applications based on the needs of users. They also support the middleware that developers use such as BMC Remedy, Dynamics CRM, etc... We are looking for technical experience and specialization in doing this hands-on work while at the same time being flexible to work on different applications, not just one.

• Provide day-to-day support including analysis, debugging and maintenance for large scale enterprise applications utilized across the entire city.
• Provide analysis, design, testing, debugging, maintenance, and documentation for complex enterprise applications. This requires in-depth technical expertise across multiple platforms, operating systems and tools, and of the entire enterprise landscape, which includes ERP, HR, and financial systems. Understanding of various disciplines and technologies, such as web, directory services, directory synchronization, security, databases, networking, infrastructure and application development is key.
• Oversee small projects and interact with other departments to ensure on time completion.
• Provide technical guidance and advice to co-workers and others; is a high value technical resource.
• Document processes and procedures of implemented changes.
• In-depth understanding of the configuration and usage of complex enterprise applications.
• Ensure applications and systems are maintained, secure and current.
• Ensure applications are proactively monitored to alert if issues arise
• Develop, establish and maintain positive and influential relationships with managers, peers and business unit customers.

• Bachelor's degree in Information Technology, or equivalent combination of education, experience, and training.
• Application support experience
• e.g. - (Web applications, PeopleSoft, BMC/Remedy, MS Dynamics CRM, etc...)
• Broad knowledge of application deployment architecture and infrastructure components
• Experience in application architecture, design, and development a plus
• Troubleshooting experience resolving varied application related problems (error messages, connectivity, delayed response times, etc...)
• Experience with monitoring tools is a plus.
• Excellent problem solving/analytical skills and knowledge of analytical tools.
• Excellent verbal, written communication, and negotiations skills.
• Ability to effectively interface with technical and non-technical staff at all organizational levels.