Network Operations Engineer

At Citrix, we focus on a single driving principle: making the world’s apps and data secure and easy to access. Anywhere. At any time. And on any device or network. We believe that technology should be a great liberator. Freeing organizations to push the limits of productivity and innovation. Empowering people to work anywhere and at anytime. And giving IT the peace of mind that critical systems will always be accessible and secure.

• Serves as Network Operations Engineer in a large global enterprise and will be responsible for providing Tier 3 operations including network configuration and implementation, and maintenance support by identifying and resolving network issues, and proactively monitoring the health of the global WAN / LAN infrastructure and services.
• Monitor the health of the global WAN / LAN infrastructure.
• Participate in daily monitoring and maintenance; respond to all related hardware and software-based problems and interface with vendor support service groups to ensure quick resolutions. Provide appropriate updates during outages or periods of degraded performance.
• Coordinate resolution of production network issues with other IT groups. Perform initial research and diagnostics of network issues and use the trouble ticketing system to open, update, reassign and close trouble tickets.
• Communicate directly with end-users as necessary to meet SLAs.
• May participate on project teams as operations resource for configuration and/or implementation support.

Qualifications

• Must be self-motivated with excellent interpersonal, communication, presentation, and organizational skills
• The ability to work and team effectively with clients, management, and staff members in a multi-tiered, fast-paced environment
• Knowledge and /or configuration of load balancing products, WAN acceleration products, or SSL/VPN
• Demonstrated knowledge of basic network troubleshooting techniques and tools
• CCNA and/or CCNP certifications preferred

Functional/Technical Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent
• Minimum 4-6 years solid experience in data networking and operations, with a focus on root cause analysis
• Proven knowledge and configuration experience of Cisco Nexus platforms, specifically 5500, 5600, 9300, and 9500 series multilayer switches and Catalyst platforms 3750, 3850, 4500, 4500-X, 6500, Cisco wireless access points and controllers
• Proven knowledge and experience with QoS, Routing Protocols (Static, BGP, EIGRP, OSPF), Spanning Tree, Layer 3 Switching, and VPNs (IPSec, MPLS, VPLS)
• 24x7 on-call participation on a rotational basis required
• Communication Services; Product and Vendor Evaluation/Management; Problem Solving and Troubleshooting; Network/Communication Architecture; Configuration/Implementation; Customer Engagement; Project Management; Capacity Planning, ITIL; Production Readiness Guidelines.