Assistant General Manager

When Chipotle first opened, the idea was simple: show that food served fast didn't have to be a "fast-food"? experience. We use high-quality raw ingredients and classic cooking methods, serve in a distinctively designed atmosphere, and provide an exceptional customer experience—features more frequently found in the world of fine dining.

Leads the successful day-to-day operations of the restaurant. Trains and develops crew, provides exceptional customer service, and maintains budgets set by the General Manager. Works shoulder-to-shoulder with the General Manager to prepare for the General Manager role as his/her next position with the company.

• Leading the restaurant team in successful day-to-day operations
• Identifying talent, interviewing, and hiring new Crew
• Participating in personnel decisions regarding the restaurant team, including transfers and terminations
• Training and developing the restaurant team, especially Kitchen and Service Managers
• Building sales and managing the restaurant budget
• Assisting the General Manager in performing administrative duties including payroll, inventory, food ordering, proper cash handling, etc.
• Writing schedules that meet the needs of the business so that a great customer experience is delivered while maintaining financial responsibility
• Leading by example and being a role model of the standards and behaviors consistent with Chipotle’s values and culture
• Successfully communicating company changes/focus to the team
• Ensuring that safety and security standards are emphasized and adhered to, and that employees are trained in appropriate responses to unsafe situations
• Maintaining a clean restaurant with excellent quality food and customer service
• Maintaining cleaning and sanitation standards within the restaurant
• Assisting with local store marketing opportunities
• Ensuring that employees are paid properly, receive appropriate benefits, and are prepared for additional career opportunities
• Acting as General Manager when General Manager is not present in restaurant

Education/Training

• A.A. in related field or an equivalent in education and experience
• B.A./B.S. preferred

Knowledge/Skills

• Ability to develop positive working relationships with all restaurant personnel
• Ability to speak clearly and listen attentively to guests and employees
• Ability to speak, read, and understand the primary language(s) of the work location
• Knowledge of and the ability to use a PC and Microsoft Office Suite
• Ability to adapt and succeed in a fast paced environment
• Ability to provide exceptional customer service
• Ability to lead and develop people

Work Experience

• Experience in a supervisory role in the restaurant industry preferred
• Experience as Chipotle Service Manager preferred