Partner Specialist

CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare organizations in the United States, Canada and the United Kingdom. A Fortune 500 company with multi-national capabilities, CDW was founded in 1984 and employs approximately 8,600 coworkers.

The Partner Specialist position supports Account Managers with pre sales questions. The Partner Specialist will have direct day-to-day contact with the sales force and is also responsible for educating Account Managers on the technologies and resources available to them.

Key Areas of Responsibility

• Answer pre sales technical or program questions for CDW Account Managers.
• Assist Account Managers in providing solutions to their customers.
• Educate Account Managers on the products and resources to help them become as self-sufficient as possible.
• Review quotes and orders to minimize RMAs and identify potential add-on opportunities.
• Work with other departments at CDW to further relationships with customers, CDW, Partners, and Account Managers.
• Conduct conference calls with customers.
• Obtain relevant industry and/or partner certifications and attend approved outside trainings.
• Tracking of sales interactions.

Other Responsibilities

• Provide feedback to CDW Product Management and Purchasing concerning stocking levels and sales trends.
• Assist in training of Account Managers.
• Identify ways to increase partner profitability through program utilization and solution selling.
• Achieve assigned revenue and profit goals that align to company objectives.
• Assist partners to execute to the mutually agreed upon strategies between the partner and CDW through sales awareness activities.
• Identify tools for increasing Account Manager productivity.
• Assist Partners with internal marketing efforts at CDW designed to increase sales.
• Concentrate on certain areas of technology driven by partner focus or company technology objectives.
• Participates in red carpets and customer meetings as appropriate.

Minimum Qualifications

• Bachelor’s Degree or 2 years’ experience in technology sales or pre-sales consultation
• 1 year experience in sales and/or marketing

Other Required Qualifications

• Strong passion for learning and teaching others
• Proven group presentations skills.
• Motivated and self starting.
• Ability to think creatively and come up with proactive ideas that will increase sales.
• Strong problem solving skills
• Must be able to communicate effectively and in a constructive manner with management, peers and coworkers.
• Concentrate on certain areas of technology driven by partner focus or company technology objectives

Preferred Qualifications

• Experience in technology sales
• Relevant partner technical certifications
• Experience working in a fast-paced work environment