Real Estate Services Coordinator

With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.

To coordinate the day-to-day delivery of property and facility services to tenants and Bank employees, support the Property Management Team as required while demonstrating a superior customer service mindset, excellent administrative and coordination skills and adherence to US Bank policies.

Shift: First Shift, Monday-Friday, 8:00am - 5:00pm

Benefits: Eligible for health and retirement benefits on first day of employment

Vacation: Eligible for two weeks of paid vacation in first year of employment.

Tenant/Facility Service

• Open the office at 8:00am (close at 5pm), greet guests and visitors, determine nature of business, and direct individuals to appropriate location or team member.
• Answer and manage office calls and emails, effectively addressing concerns in a professional and courteous manner.
• Maintain the highest standards of professionalism with clients, tenants, and co-workers.
• Assist in developing, producing and distributing building communications.
• As primary day-to-day tenant/facility contact, respond to all tenant and facility service requests by entering and assigning work using Angus—the work order management system.
• Manage work order process for tenants/facility contacts, actively monitor team progress, follow up, completion and close.
• Become Angus expert serving as team trainer and liaison with Corporate Angus contacts; learn how to best harness performance data from Angus to improve service delivery.
• Work directly with cleaning, engineering and security supervisors to ensure staff responds quickly to tenant requests.
• Manage conference room/center, Galleria, Locker Room, Yoga Room access and bookings and serves as primary liaison with housekeeping for all event management.
• Identify and initiate process improvements for current property systems.
• Gain general understanding of overall property management and US Bank procedures.
• Administer certificate of insurance (COI) program to ensure that tenant and contractor certificates of insurance are current and correct.
• Assist with tenant move-in/move-out procedures.
• Prepare materials for bi-weekly staff meetings.
• Update, manage and distribute all building contact lists.
• Create, maintain and update all files—contract, lease, vendor, general and project
• Manage mail for management office
• Monitor after-hours activity log and coordinate information flow between security, engineering, managers and tenant
• Assist in coordination of special events including tenant, lobby, staff, and holiday

Financial

• Accounts Payable
• Process accounts payable invoices for the portfolio in a timely manner, consistent with Bank requirements
• Review invoices for accuracy, prepare for approvals and enter into AP system for payment
• Tenant Rent Statements
• Manage all reporting/tracking for tenant bill backs
• Track utility usage and manages process
• Prepare, review, send and file tenant rent statements
• Assist in budgeting process including preparation of budget binder components

• Two or more years of professional experience in customer service/relations including administrative responsibilities
• Bachelor’s Degree or higher Required
• Excellent communication skills both oral and written
• Accountable self-starter who takes ownership for work
• Desire to work in a customer-facing role
• Ability to work with all levels of tenant and bank contacts
• Ability and interest to work in a team-oriented, fast-paced environment
• Ability to maintain calm demeanor in emergency situations
• Interest in the real estate industry a plus
• Valid drivers license required
• Ability to operate a personal computer and other office equipment.
• Ability to meet highest attendance requirements and punctuality requirements.
• Ability to arrange event materials and/or decorations, set up tables/flowers/food for special events.