Account Operations Manager

With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.

The purpose of this position is to oversee the facility maintenance management and safety programs for a facility and manage performance metrics in accordance with account KPI's (Key Performance Indicators).

• Manages planned, preventive, and corrective maintenance activities, ensuring work is completed in accordance with account KPI’s (Key Performance Indicators).
• Manages to established performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account and/or internal metrics.
• Documents in the maintenance work order system and reports to client as appropriate to agreed upon reporting requirements.
• Responsible for compliance with national and local codes and regulations.
• Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc.
• Responsible for identification of capital improvement projects, including cost analysis to be utilized in the preparation of capital budgets.
• Administers energy management initiatives including ongoing evaluation of utility consumption rate structures, implementation of cost reduction programs, and assimilation of data for inclusion in benchmarking database.
• Manages vendor performance on all existing/new regional outsource provider service contracts and ongoing administration of the RFP process to ensure best pricing and service level performance.
• May assist with contract negotiations.
• Oversees safety programs are implemented and adhered to in conjunction with client specific safety requirements, and actively promotes working safely and the importance of safe work practices.
• Responsible for client account inspections of all facilities.
• Documents inspection report results and rectifies any issues, concerns, etc. with client.
• Other duties as assigned. BAS and CMMS experience are required.
• Provides formal supervision to individual employees within single functional or operational area.
• Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.
• Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
• Prepares and delivers performance appraisal for staff.
• Mentors and coaches team members to further develop competencies.
• Leads by example and models behaviors that are consistent with the company's values.

• High School diploma or GED (General Education Degree) required.
• Bachelor's degree preferred. Min of 4 years Engineering and/or Maintenance Management related experience/training.
• CHFM would be preferred.
• Excellent written and verbal communication skills.
• Strong organizational and analytical skills.
• Ability to provide efficient, timely, reliable and courteous service to customers.
• Ability to effectively present information.
• Ability to respond effectively to sensitive issues.
• Requires advanced knowledge of financial terms and principles.
• Ability to calculate intermediate figures such as percentages, discounts, and commissions.
• Conducts advanced financial analysis.
• Ability to comprehend, analyze, and interpret complex documents.
• Ability to solve problems involving several options in situations.
• Requires advanced analytical and quantitative skills. Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
• Responsible for setting work unit and/or project deadlines.
• Errors in judgment may cause short-term impact to department.