Senior User Experience Designer

We always knew there had to be a better way to buy used cars. One that would make the process easy and fun. So we created CarMax, and we've been changing the way America buys cars since we opened our first store in Richmond, Virginia in 1993.

The Sr. Interaction Designer is responsible for translating complex consumer and business needs into simple and elegant user experiences for CarMax's web properties that are industry-leading and brand-defining. He/she will lead the Interaction Design for large and/or complex products/product groups. He/she will drive collaboration, develop solutions and make recommendations based on user research and industry best practices to translate business strategies into world class online experiences that are grounded in consumer truths. In partnership with Product, Strategy and IT, he/she will be progressive, efficient and highly engaged; providing creative methods of interpreting customer perspectives.

* Create intuitive and elegant interaction design solutions that solve complex consumer problems and drive business results * Communicate solutions to stakeholders and executives in a manner that simplifies complexity and generates excitement * Conduct user experience research to understand consumer needs, opportunities and pain points to continually inform an iterative design and discovery process * Collect and synthesize qualitative and quantitative research to inform and validate design decisions * Collaborate (and lead/facilitate collaboration) with Product Managers, Designers, Analysts and Developers throughout the discovery, design and development process * Create visual artifacts to articulate, inform and validate ideas with consumers and stakeholders (prototypes, wireframes, sketches, journey maps, personas, etc.) * Stay current on all the tools, principles and practices in user-centered design and development, and drive for continuous improvement * Lead and facilitate meetings and brainstorming sessions that are organized and productive * Mentor and train junior Interaction Designers on industry and CarMax best practices * Advocate for high standards of excellence in providing delightful and rewarding user experiences, and proactively drive the team to achieve them

**QUALIFICATIONS:** * Passion for technology and design, and the drive to stay on top of industry trends and best practices * Persuasive communicator - able to explain complex or intangible concepts to stakeholders at all levels * Good listener - weighs input from multiple perspectives when forming opinions and recommendations * Collaborative and team oriented work approach * Solid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutions * Experience facilitating brainstorming and product discovery sessions and getting consensus among a large, diverse group of stakeholders * Experience conducting and leveraging user research * Strong UX Design principles and deliverables, including rapid prototyping, site maps, information architecture, user personas, wireframes, flows, etc. * Ability to convert ideas quickly into design artifacts * Strong design aesthetic * Ability to perform interface design critiques and supply objective feedback to designers * Strong critical thinking and analysis skills * Able to train and mentor others in UX design methodologies and best practices * Experience designing solutions for web, mobile, and tablet applications * Experience with Agile development processes * Responsive/adaptive design experience a plus * E-commerce experience a plus **EDUCATION and/or EXPERIENCE:** * 5+ years experience within the field of user experience and interaction design/development * BA/BS degree * Portfolio or work samples showcasing UX prowess, creativity, and depth of thought coupled with fluency in best practices for Interaction Design, Visual Design and Front End Development **TECHNICAL SKILLS:** * Have an advanced understanding of: * web technology * design principles * prototyping methods and tools * user-centered design process * presentation methods * usability and user research methods * data analysis * collaboration techniques