Customer Account Executive

Britec is committed to keeping its clients on the cutting edge of technology, developing “right-fit” solutions to help them achieve their business goals. Britec’s staff is a group of highly trained, certified professionals with a vast array of expertise.

Position Responsibilities:

• Under a moderate level of supervision, successful candidate will work to identify and secure strategic service, hardware and software sales opportunities
• Managing point of contact for customers for all aspects of activity in the engagement
• Complete ownership of the sales cycle (prospecting to sales closure) within the managed accounts
• Identify and develop new revenue streams for short-medium-long-term revenue growth and maintaining relationships with customers and partners to achieve repeat / new businesses
• Efficiently and effectively analyze client needs and propose solutions
• Identification and qualification of product, solution and service opportunities leads within managed accounts
• Communicates with Project Managers and delivery teams to prioritize and ensure timely delivery
• Proposes projects for process improvement, technical enhancements, and cost savings efforts
• Develop proposals, negotiate with clients during pre-contract signing, through contract closure and during all phases of engagements in between
• Responsible for invoicing, ensuring prompt collections, debtors analysis and management
• Complete responsibility for each engagement’s success
• Ensure customer satisfaction by providing responsive service to customer needs

Qualifications:

• A post-secondary degree in Business or Sales & Marketing, or a B-Com degree with experience in technology related sales
• The ideal candidate will possess a proven track record of consistent sales experience in software/hardware/technology with sales achievement above sales targets
• Proficiency with standard PCs and software (Windows, MS Office, Outlook)
• Excellent understanding of business professionalism and the ability to work effectively under pressure within a fast-paced team environment
• A Team player who networks effectively with other organizations key decision makers
• Commitment to customer satisfaction and customer loyalty
• Experience with sales and marketing software
• A valid driver’s license and reliable vehicle are required for this position
• Occasional out of town travel may be required

Abilities & Skills Required for Success:

• Focus on consistently providing excellent quality customer service
• Highly developed communication (both verbal and written), relationship building, and customer service skills
• Ability to build relationships with all levels of management and executive
• Detail orientated with excellent organizational skills
• Flexibility within work environment and duties
• Work with minimal supervision
• Superior time management and ability to prioritize tasks
• Business knowledge and experience in a computer solutions environment
• Proactive with the ability to solve problems effectively and rapidly using excellent analytical skills
• Able to effectively manage multiple tasks and meet deadlines consistently
• Able to work well under pressure
• Takes initiative
• Resourcefulness
• Setting goals and objectives