Technical Support Specialist

BetterCloud is the first unified SaaS management platform, enabling IT to manage and scale best-in-breed SaaS application environments. Every day, thousands of customers rely on BetterCloud to centralize data and controls, surface operational intelligence, and orchestrate complex actions across SaaS applications.

We are looking for a customer support master who is excited to provide our rapidly growing customer base with fantastic support. You and your teammates will be interacting via email, chat, video call, forums and more. You’re a great match if you possess creative troubleshooting skills to offer and provide solutions to customers.

• Become a BetterCloud expert
• Complete Google Apps and other relevant certification exams
• Create, edit, and manage content for our extensive Knowledge Base
• Prioritize, answer, and implement creative solutions
• Ownership over various projects and/or pillar of the support organization

Qualifications | Required

• Creative thinker and strategic problem solver
• Comfortable with multi-tasking
• Enjoy engaging with both happy and unhappy customers
• Work effectively and efficiently both within a team and on your own
• Excited to play an integral role during our company’s most rapid growth period

Qualifications | Recommended

• Customer Support Experience
• Google Apps, Office 365, Zendesk knowledge
• SaaS/Cloud-based applications
• IT/Systems Administration
• Basic programming/coding knowledge