Technical Support Specialist

Our products provide critical insights, automated management, and intelligent data security for cloud office platforms. By leveraging open APIs, BetterCloud securely connects with your data at its source, providing maximum control without requiring any cumbersome setup. Offering solutions for both Google Apps and Office 365, BetterCloud is trusted by IT teams in over 50,000 organizations worldwide.

We are looking for a customer support master who is excited to provide our rapidly growing customer base with fantastic support. You and your teammates will be interacting via email, chat, video call, forums and more. You’re a great match if you possess creative troubleshooting skills to offer and provide solutions to customers.

• Become a BetterCloud expert
• Complete Google Apps and other relevant certification exams
• Create, edit, and manage content for our extensive Knowledge Base
• Prioritize, answer, and implement creative solutions
• Ownership over various projects and/or pillar of the support organization

• Creative thinker and strategic problem solver
• Comfortable with multi-tasking
• Enjoy engaging with both happy and unhappy customers
• Work effectively and efficiently both within a team and on your own
• Excited to play an integral role during our company’s most rapid growth period

Qualifications | Recommended

• Customer Support Experience
• Google Apps, Office 365, Zendesk knowledge
• SaaS/Cloud-based applications
• IT/Systems Administration
• Basic programming/coding knowledge