Patient Financial Service Rep Senior ER Registration

Banner Health is a comprehensive, award-winning, nonprofit health system with facilities in seven western states. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices, and much more, our skilled and compassionate professionals use the latest technology to change the way care is provided. The many locations, career opportunities and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

This position provides leadership for an admitting/registration team. Conducts registration and obtains financial reimbursement for all patients accessing service at medical facilities. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance; resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on hospital legal forms i.e. Conditions of Admission, Financial Agreement, Advance Directive, Hospital Grievance policy. Collects and releases patient valuables in accordance with Administrative Policies.

* Provides leadership and training to Patient Financial Services Representatives, and acts as a knowledge resource for internal customers. Serves as a primary resource in complex and/or sensitive cases. Oversees patient flow during the shift, assigning job duties to staff to ensure patient flow is maintained at an optimal level. Resolves employee/patient issues that arise during shift. Communicates employee issues to supervisor for follow up. * Performs pre-registration/registration processes, verifies insurance coverage and obtains authorizations and notifications. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Obtains all necessary signatures and documentation requires by the patients insurance plan. May conduct patient visits for bedside registration to expedite the completion of the patient registration. * Provides financial counseling to patients and their families. Explains Company financial policies and provides information as to available resources and avenues for alternative payment arrangements. Assists patients and their families in completing financial assistance paperwork when appropriate. * Communicates with physicians and other employees to resolve outstanding issues and/or patient concerns. Works to meet the patients needs in financial services. * Acts as a liaison between patient/PFS department/payer to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and to maximize service excellence. * Calculates patient liability according to verification of insurance benefits, collects deposits and co-payments. * Meets or exceeds productivity standards. Completes daily assignments and maintains accurate production logs. Audits the demographic and financial files created during shift for payor compliance and completeness. Identifies opportunities to improve work processes and practices good work group dynamics. * Marginal functions may include transporting patients or conducting other work of the patient financial services team.

**The successful candidate will have:** * High School Diploma, GED, or equivalent education-required * Knowledge of patient financial services, or financial service processes-required * 2 or more yrs of work experience in hospital customer service and/or medical billing or related experience with a financial institution or background-required * Financial counseling education &/or experience-preferred * Accurate and efficient keyboarding skills and the ability to work effectively with common office software-required * Working knowledge of medical terminology-required * Experience calculating patient liability according to verification of insurance benefits, collecting deposits and co-payments at the point of service-preferred **Minimum Qualifications** * High School Diploma, GED, or equivalent education. * Requires a level of knowledge and ability normally demonstrated by two or more years of diversified experience in hospital Patient Registration/Financial Services work. Requires knowledge of medical terminology and an broad understanding of all common insurance and payor types and authorization requirements * Accurate and efficient keyboarding skills, the ability to work effectively with common office software are required. Must have highly developed interpersonal skills and communications skills for working with patients and patient families. **Preferred Qualifications** * Additional related education and/or experience preferred.