PT Teller/CSR

Since 1903, Bank of the Ozarks has earned respect as one of the nation's strongest banks. We've built this reputation on sound financial performance, steady growth and, of course, exceptional customer service.

With a solid record of long-term growth in loans, deposits and earnings, Bank of the Ozarks has earned respect as a great place to do business – and build successful relationships. We are successful because we always remain focused on strong fundamentals of banking.

To attract new customers, to serve existing customers both in person and by telephone; to provide the kind of service which would make people want to do business with Bank of the Ozarks.

Essential Job Functions:

• Count cash and coins with accuracy.
• Open checking accounts, savings accounts, certificates of deposit and IRAs.
• Order checks and deposit tickets.
• Sell bank products and services.
• Make referrals to the Mortgage and Trust Divisions, Investment Professionals, Inc. and First Data, Inc.
• Respond to and follow-up with customer inquiries, complaints, and problems.
• Type and mail new customer letters.
• Approve checks/deposits up to the limit set by bank policy and the manager.
• Ensure branch facility is opened and closed according to proper procedures as assigned or needed.
• Handle opening, closing, and maintenance of safe deposit boxes. Responsible for the collection efforts and drilling of past due safe deposits.
• Handle branch security issues in absence of manager.
• Arrive at work promptly as scheduled, following written security procedures.
• Provide assistance to customers in lobby, drive-through, and over the telephone.
• Accurate utilization of the teller system and computer system.
• Preparation of Cashier’s Checks, Gift Cards and daily reconciliation of such items.
• Regular use of fax, copier, check protector, and currency counter.
• Weekly balancing of ATM.
• With a high level of accuracy, reconcile teller cash drawer each day of use.
• Work closely with support personnel in researching customer requests.
• Complete all required training and re-training.
• Perform assigned duties or train at another branch as needed.
• Adhere to written bank policies and procedures as directed.
• Maintain good punctuality and attendance to work.

Marginal Duties:

• Order supplies
• Process loose coin through automatic coin machine
• Strap and bundle currency to be sold to the Federal Reserve Bank
• Have working knowledge of Word and Excel in order to compile reports
• Familiarity with consumer lending application process

Basic Qualifications:

• Minimum six (6) months documented cash handling experience
• Minimum six (6) months documented customer service experience
• Ability to operate a 10-key calculator
• High school diploma or equivalent
• Previous banking experience preferred

Knowledge, Skills & Abilities:

• Excellent computer skills
• Ability to count cash and coins
• Ability to use a 10-key calculator
• Ability to work without close supervision
• Ability to provide excellent customer service
• Excellent communication skills
• Work well under pressure and with deadlines
• Ability to adapt well to change and adjust appropriately
• Responds promptly to customer needs
• Maintains confidentiality
• Demonstrate accuracy, thoroughness, and attention to detail
• Knowledge of bank policies and procedures
• Exhibit sound and accurate judgment
• Manage competing demands
• Object to approach or method to best fit the situation
• Observes safety and security procedures
• Ability to travel(to include training, acquisitions and fill-in for staff shortages)
• Ability to train and/or fill-in at another branch as assigned

Equipment Used in Job Performance/Working Environment:

• Computer
• 10-Key Calculator
• Photocopy Machine
• Facsimile Machine
• Coin sorter/wrapper
• Currency counter
• Check Protector
• Automatic Teller Machine
• 2 wheel-4 wheel cart
• Telephone

Major Job Demands (Physical/Mental):

• Lifting/carrying bags of coin weighing up to 50 pounds
• Knowing and following bank policies and procedures
• Decision Making
• Problem Solving
• Exceeding the expected level of customer service
• Adapting to customer requests and demands and responding professionally to even the most disgruntled customer