Woo Happiness Engineer

We are a distributed company, democratizing publishing and development.

We’re currently hiring for both WooThemes and WooCommerce support roles. These positions are full-time and require a firm grasp of WordPress, along with our theme and plugin offerings.

Our goal is to build relationships based on trust which result in happy, passionate, loyal customers and colleagues. We do this through listening to their needs and guiding them to the fullest use of the products we offer. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done.

• Answering customer support requests related to WooCommerce Core and Extensions and/or themes and plugins

• Troubleshooting customer sites and resolving product issues

• Identifying and reporting bugs

• Spotting and acting upon request trends and customer feedback

• Working to continuously improve all product and support channels

A Woo Happiness Engineer has:

• Patience, grace, and a sense of humor

• Excellent writing and communication skills

• Motivation to learn

• Excellent problem solving skills

• Working knowledge of WordPress, WooCommerce, HTML, and CSS