Customer Support Technician

Simply put, Asurion helps people stay connected. As the global leader of connected life services, they provide over 290 million consumers around the world with simple, intuitive technology advice to help them get the most from their devices; support to fix their issues and connectivity crisis, and device protection to ensure they receive a replacement or repair.

We are all more reliant on technology than ever before. It entertains us, it allows us to work and study, and it keeps us connected. It’s part of our everyday lives. But when something goes wrong, we’re suddenly cut off – from the things we do, and the people we need.

Our Customer Support Technicians are the front line of support for over 290 million people. It’s where you can save someone’s day by:

• Solving problems across hardware, software OS, apps and compatibility
• Supporting products across Windows, Android, Blackberry OS, Apple IOS, wireless technology, equipment and applications

It’s a career that requires patience, and a real talentfor customer service. You’ll need a high school diploma/GED or equivalent andat least six months’ customer service experience. In return we’ll set you upfor success with training and ongoing coaching. You’ll receive competitive payand benefits, and – perhaps most important – you’ll let people get on withtheir lives. Fix their need, solve their problems, help them reboot.

• Able to use appropriate grammar and tone to provide information and problem resolution to customers.
• Flexible to work all shifts as required including evenings, weekends, and holidays as well as be able to attend each class of the 6-week training period.
• Able to pass a pre-employment background check and drug screen.