Assistant Bank Manager - Kenosha 18th Street

Associated Bank

(Kenosha, Wisconsin)

Full Time

Job Posting Details

About Associated Bank

Associated Banc-Corp (NYSE:ASB) has total assets of $27 billion and is one of the top 50, publicly traded, U.S. bank holding companies. Headquartered in Green Bay, Wis.

Responsibilities

* Identify needs and refer customers to business partners within and across lines of business who can best meet those needs. 
* Ensures positive public perception by extending a warm welcome to existing or potential customers, and identifying their needs, presenting solutions through product benefits, overcoming resistance, completing the sale, and nurturing relationships, personally committing to consistently exceed customer expectations, every time, everywhere. 
* Responsible for or plays a major part in the overall operational integrity of the office. Maintains a complete and thorough knowledge of policies, procedures and computer system / equipment. Provides direction and assists in the supervision of the office in the manager’s absence. 
* Conducts or assists with coaching and observations of staff to improve/maintain accuracy, provide superior customer service, increase referrals, and enhance the professional development of colleagues. Help build enthusiasm for bank products and teller line promotions. 
* Remains knowledgeable and conduct procedures relating to office security, including but not limited to: Security procedures, Monthly Audit Checklist requirements, security equipment testing, office security training and surprise cash audits. Makes security check acceptance and exception judgment calls in a manner that will protect Associated, customers and colleagues against loss or fraud. 
* Supervises PBI staff directly or indirectly. Helps direct the day to day operations activities of the office including: teller balancing, ordering cash, vault balancing, scheduling teller staff, ordering supplies and completing daily and monthly reports. 
* In consultation with the manager, will be asked to participate in interviewing, hiring, training, evaluating, and disciplining staff. 
* Actively participates in aisle prospecting, promoting yourself, the bank and the products, adhering to prospecting guidelines and standards. Helps assist in aisle prospecting training for new associates, acting as a role model and coach. 
* Must remain flexible to work Retail extended hours in a 7-day facility. Because of extended hours, frequently will be responsible in overseeing and supervising the office independently from the manager. 
* Provides technical guidance and training to staff on operating procedures, monitors regulatory and compliance changes, ensures compliance with outside regulations and corporate Standard Operating Procedures. 
* Performs all teller functions as needed, including deposits, withdrawals, loan payments, etc. and models the behavior of identifying customer needs and referring products and services.

Identify needs and refer customers to business partners within and across lines of business who can best meet those needs.
Ensures positive public perception by extending a warm welcome to existing or potential customers, and identifying their needs, presenting solutions through product benefits, overcoming resistance, completing the sale, and nurturing relationships, personally committing to consistently exceed customer expectations, every time, everywhere.
Responsible for or plays a major part in the overall operational integrity of the office. Maintains a complete and thorough knowledge of policies, procedures and computer system / equipment. Provides direction and assists in the supervision of the office in the manager’s absence.
Conducts or assists with coaching and observations of staff to improve/maintain accuracy, provide superior customer service, increase referrals, and enhance the professional development of colleagues. Help build enthusiasm for bank products and teller line promotions.
Remains knowledgeable and conduct procedures relating to office security, including but not limited to: Security procedures, Monthly Audit Checklist requirements, security equipment testing, office security training and surprise cash audits. Makes security check acceptance and exception judgment calls in a manner that will protect Associated, customers and colleagues against loss or fraud.
Supervises PBI staff directly or indirectly. Helps direct the day to day operations activities of the office including: teller balancing, ordering cash, vault balancing, scheduling teller staff, ordering supplies and completing daily and monthly reports.
In consultation with the manager, will be asked to participate in interviewing, hiring, training, evaluating, and disciplining staff.
Actively participates in aisle prospecting, promoting yourself, the bank and the products, adhering to prospecting guidelines and standards. Helps assist in aisle prospecting training for new associates, acting as a role model and coach.
Must remain flexible to work Retail extended hours in a 7-day facility. Because of extended hours, frequently will be responsible in overseeing and supervising the office independently from the manager.
Provides technical guidance and training to staff on operating procedures, monitors regulatory and compliance changes, ensures compliance with outside regulations and corporate Standard Operating Procedures.
Performs all teller functions as needed, including deposits, withdrawals, loan payments, etc. and models the behavior of identifying customer needs and referring products and services.

Ideal Candidate

Minimum Education
- High school diploma or equivalent is required; post-secondary education is a plus
Preferred Education
- Associates Degree in banking or business related field; At least 2 levels of Teller Certification completion.
Minimum Experience
- 2 years Teller or Senior Teller experience in a banking environment. Leadership, Customer Service, Cross Selling experience.
Preferred Experience
- 1-2 years Teller or Senior Teller, 1-2 years as a supervisor, banker or manager role in a banking or Retail environment.
Special Skill Requirements
- Computer Skills/Licensing/Teller & PB Certifications/Bonding