Customer Sales Specialist

Arrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions, with 2015 sales of $23.28 billion. Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 460 locations serving over 85 countries.

The main job function of this position is to maintain on-time delivery performance expectations and customer service activities for assigned accounts with primarily direct sale. The Customer Sales Specialist performs sales support functions to provide the highest level of service and customer satisfaction, while maintaining efficiencies in operational processes and procedures.

• Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
• Processes quotes for specified customers and works with centralized PM team for quote and debit information.
• Through extensive supplier knowledge, may work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.
• Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
• Implements account strategy in conjunction with FSR’s and maintains influential relationships with local and global suppliers.
• Handles complex discrepancies, interfaces with customers, and recommends solutions and/or actions plans.

• High School diploma plus 4-6 years of sales or customer service experience or an equivalent combination of education, training, and expertise. Or Bachelor’s degree plus 0-2 years of sales or customer service experience (industry experience with a distributor, supplier, or representative is preferred).
• Strong negotiation, verbal, and written communication skills are essential.
• Excellent interpersonal, organization, problem solving, and customer service skills.
• Must be able to multitask, prioritize, and deal with ambiguity.