Imaging Service Engineer III

We deliver experiences that enrich and nourish people’s lives through innovative services in food, facilities management, and uniforms. United by a passion to serve, our more than 270,000 employees make a meaningful difference each day for millions of people in 21 countries around the world.

The Imaging Service Engineer III performs maintenance, installation, repairs, adjustments, troubleshooting, and calibration on a broad range of imaging equipment in assigned geography. Adheres to instructions and corporate policies, and demonstrates professionalism with integrity in all interactions with customers and staff.

• Provides technical support (via telephone or on-site) to other engineers.
• Provides alternate solutions for critical issues to management prior to implementation.
• Provides technical training to other Imaging Services Engineers as appropriate.
• Establishes and maintains solid relationships with sales and service representatives of imaging equipment.
• Leads conversations with the client dealing with escalated service events.
• Services imaging equipment in assigned geography which may include any of following modalities: conventional x-ray, R&F, CT, MRI, IVR labs, nuclear medicine.
• Performs assigned planned maintenance, installations, repairs, adjustments, calibrations, and safety testing on a broad range of imaging equipment and other medical devices.
• Investigates safety issues, hazards and equipment incidents.
• Services networked equipment and troubleshoots the root cause of problems.
• Performs inspections, quality control and image evaluations.
• Makes decisions based on clear instructions and operational rules and procedures.
• Makes decisions on the majority of complex issues.
• Monitors and maintains quality control of services provided by outside vendors.
• Establishes equipment performance baselines, including the documentation of inspections and evaluations.
• Interprets test results and makes recommendations to solve performance deficiencies.
• Adheres to performance metrics of PM completion, call closure, parts returns, ETTR and others as assigned.
• Maintains timely, accurate and thorough documentation required by management as outlined by current policies and procedures.
• Plans tasks pro-actively, effectively utilizes time and consistently contains costs.
• Assists in the evaluation and selections of new equipment, accessories, and supplies.
• Assists in a consultative capacity in the evaluation of purchase specifications.

• Associate’s degree in electronic technology, or engineering preferred.
• Minimum of 5 years experience in the repair and maintenance of imaging equipment.
• An equivalent combination of education and experience may be substituted.
• Proficient in all skills required for an ISE II.
• Certification by the International Certification Commission is preferred.
• Extensive knowledge of radiation physics, digital technology and mechanics.
• Extensive knowledge of laws and regulations pertaining to imaging equipment and radiation safety, and protection practices.
• Extensive knowledge of imaging performance based on regulations, manufacturing practices and institutional requirements.
• Business Acumen.
• Ability to deal with high-stress/pressure situations.
• Excellent oral and written communication skills.
• Listening Skills.
• Presentation Skills.
• Organizational Skills.
• Computer Skills (MS Word, Excel, Outlook required).
• Analytical Skills.
• Results Oriented.
• High level of maturity, self-development, and integrity.
• Innovative and Collaborative.
• The ability to maintain customer focus.