Customer Service Representative

AppFolio

(Santa Barbara, California)
Full Time Weekends
Job Posting Details
About AppFolio

AppFolio Property Manager is a powerful cloud-based property management software that allows apartment, residential, commercial, student housing, and community association property managers to more effectively market, manage and grow their business.

Responsibilities
  • Serve as a customer-facing representative for our Tenant & Owner solution
  • Communicate with customers via email and phone using our CRM system
  • Monitor, evaluate, respond and follow-up to customer inquiries and support requests
  • Resolve general inquiries and complex issues both autonomously and in a team environment
  • Collaborate on group projects and discussions
Ideal Candidate
  • Passion for customer service and relationship building as evidenced by 2+ years of customer service experience
  • A simple, friendly and authentic way of business writing and speaking that comes across honest, helpful and concise.
  • Extraordinary work ethic
  • Analytical skills and keen attention to detail
  • Ability to quickly grasp concepts and ideas and thrive in an energizing environment
  • Strong interest in technology/cloud based solutions
  • Willingness to work flexible hours as our service center operates 24/7, 365 days a year, including holidays and weekends
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Competitive pay Exceptional benefits

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Santa Barbara, California
Skills Desired
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  • Customer Service
  • Business Writing
  • CRM
  • Technology Platforms
  • Email Outreach
  • Customer-Facing
  • Business
  • Cloud Based

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