Customer Service Representative

AppFolio Property Manager is a powerful cloud-based property management software that allows apartment, residential, commercial, student housing, and community association property managers to more effectively market, manage and grow their business.

• Serve as a customer-facing representative for our Tenant & Owner solution
• Communicate with customers via email and phone using our CRM system
• Monitor, evaluate, respond and follow-up to customer inquiries and support requests
• Resolve general inquiries and complex issues both autonomously and in a team environment
• Collaborate on group projects and discussions

• Passion for customer service and relationship building as evidenced by 2+ years of customer service experience
• A simple, friendly and authentic way of business writing and speaking that comes across honest, helpful and concise.
• Extraordinary work ethic
• Analytical skills and keen attention to detail
• Ability to quickly grasp concepts and ideas and thrive in an energizing environment
• Strong interest in technology/cloud based solutions
• Willingness to work flexible hours as our service center operates 24/7, 365 days a year, including holidays and weekends