Billing Service Representative
AppFolio
(Goleta, California)AppFolio Property Manager is a powerful cloud-based property management software that allows apartment, residential, commercial, student housing, and community association property managers to more effectively market, manage and grow their business.
AppFolio is recruiting a Billing Service Representative that will support our growing customer base by answering billing/contract inquiries as well as payment processing. This role will be active in making changes in our customer billing system based on company guidelines and customer requests.
- Field a high volume of inbound calls and emails and assess customer needs.
- Handle incoming customer calls with the intent of providing exceptional customer satisfaction and retention.
- Review customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses.
- Distribute calls when necessary to other resources to ensure customers needs are handled in a timely fashion.
- Contact customers to discuss outstanding invoices and collect payment.
- Make billing adjustments and records interactions in the CRM
- 2+ years of experience in customer service and/or general office duties
- Intermediate level knowledge of Salesforce or other CRM system
- Excellent verbal and written communication skills
- Proven ability to multi-task in a quick-paced environment
- Ability to empathize with and prioritize customer needs.
- Works well independently or as part of a collaborative team
- Exceptional interpersonal skills (via phone and written)
- Experience with conflict resolution.
- Ability to determine customer needs and provide appropriate solutions.
- Bachelor's degree desired
Benefits | Benefits included |
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Additional Notes on Compensation
Competitive pay. Full benefits package. 401k. 20 days of paid time off a year. Amazing company culture and office environments. Long-term career growth opportunity and mentorship. Chance to be a part of a rapidly growing company in the SaaS industry.
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