Billing Service Representative

AppFolio

(Goleta, California)
Full Time
Job Posting Details
About AppFolio

AppFolio Property Manager is a powerful cloud-based property management software that allows apartment, residential, commercial, student housing, and community association property managers to more effectively market, manage and grow their business.

Summary

AppFolio is recruiting a Billing Service Representative that will support our growing customer base by answering billing/contract inquiries as well as payment processing. This role will be active in making changes in our customer billing system based on company guidelines and customer requests.

Responsibilities
  • Field a high volume of in­bound calls and emails and assess customer needs.
  • Handle incoming customer calls with the intent of providing exceptional customer satisfaction and retention.
  • Review customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses.
  • Distribute calls when necessary to other resources to ensure customers needs are handled in a timely fashion.
  • Contact customers to discuss outstanding invoices and collect payment.
  • Make billing adjustments and records interactions in the CRM
Ideal Candidate
  • 2­+ years of experience in customer service and/or general office duties
  • Intermediate level knowledge of Salesforce or other CRM system
  • Excellent verbal and written communication skills
  • Proven ability to multi­-task in a quick­-paced environment
  • Ability to empathize with and prioritize customer needs.
  • Works well independently or as part of a collaborative team
  • Exceptional interpersonal skills (via phone and written)
  • Experience with conflict resolution.
  • Ability to determine customer needs and provide appropriate solutions.
  • Bachelor's degree desired
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Competitive pay. Full benefits package. 401k. 20 days of paid time off a year. Amazing company culture and office environments. Long-term career growth opportunity and mentorship. Chance to be a part of a rapidly growing company in the SaaS industry.

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Goleta, California
Skills Desired
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  • Billing
  • Conflict Resolution
  • Customer Satisfaction
  • Customer Service
  • Invoices
  • Office Duties
  • Retention
  • SalesForce
  • CRM
  • Payment Processing
  • Inbound Calls

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