Member Care Specialist

Angie's List is a word-of-mouth network, helping more than 2 million households find the best service companies and health care in their area.

• Receives incoming calls to provide quotations for new business, renewals, or changes.
• Submits member feedback and reports on Angie’s List.
• Responds to incoming email inquiries and occasionally utilizes prewritten drafts.
• Utilizes quick computer navigation and skills to provide best customer service experience.
• Follows operating procedures for customer service daily.
• Resolves problems and handles customer issues in a professional manner.
• Updates member’s records and records events of transaction.
• Creates and maintains computer files and suspense for any needed follow-up action.
• Resolves complaints, documents in proper data bases and completes any follow up.
• Assists current members with issues as needed.
• Performs other related duties as required or assigned.

• Possession of High School Diploma required, Bachelor’s degree strongly preferred.
• Experience in customer service and sales.
• Call center experience is a plus.
• Ability to type 40 words per minute, perform detailed-data entry, perform extensive internet research, and utilize strong computer skills.
• Strong communication skills, including verbal and written.
• Strong attention to detail.