Lead Technologist

Amtrak connect businesses and communities across the country and move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States.

The Lead Technologist Software Packaging is a lead technical role. Works on one or more projects as the technology subject matter expert or technical leader/consultant. When involved with a project team, acts in a consultative manner and typically does not provide administrative or management type of support. Works on the most complex tasks, projects and support issues that involve a high degree of risk, impacts business unit performance and makes use of the individual's high level of knowledge within one or more areas of specialty.

• Analyze Business Requirement for Packaging Requests.
• Create requirements based software packages for redistribution.
• Work with QA / Test Analyst to develop test plans for packages.
• Provide analysis of industry trends for planning of future packaging needs.
• Researches and analyzes complex technologies within area of required expertise.
• Assesses emerging technologies. Evaluates and may recommend new products or tools for the organization. Assist in cost-benefit and risk analysis.
• Makes recommendations and influences long-term technology strategy and planning for multiple business units.
• Assists in the development and analysis of source selection strategies.
• Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture.
• Serves as a consultant and escalation point for issues. Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project.
• Provides technical analyses to help define, assess, and monitor the technical aspects of the program/project or service.
• Designs innovative solutions using new technologies. Recommends short-term alternatives when appropriate.
• Lead troubleshooting of existing information systems or networks to identify errors or deficiencies. Brainstorms possible solutions and evaluates alternatives against decision criteria.
• May lead team responsible for the resolution of support issues escalated by senior operations, development personnel or service provider personnel. Works with vendors during the problem resolution process as needed.
• Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies.
• Provides support for Principal Technologist's representation of Amtrak relevant, industry forums.
• Act as back up for Software Deployment Lead.

Work Experience:

• Demonstrated years of relevant technical experience.
• Relevant Engineering Certifications.
• Minimum KSAs Knowledge, skill and abilities to meet the expectations of the position.

Other Requirements:

• Should have documented experience in one or more scripting languages.
• Strong experience with 3rd party packaging tools including Installshield.
• Background in support or engineering of Windows based computers.
• Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated.
• Should have proven ability to interact with customers / business partners in all levels of management.

Preffered:

• Master's degree in engineering or computer science, or equivalent..
• Familiarity with change management and ITIL principles.
• ITIL Certification (or equivalent)

Communication and Interpersonal Skills:

• Must have excellent oral and written communication skills.