Field Auto Claims Adjuster
AllState Insurance
(Evansville, Indiana)We are the Good Hands: We help customers realize their hopes and dreams by providing the best products and services to protect them from life's uncertainties and prepare them for the future.
Customer Service
- Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
- Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues
- Reviews customer satisfaction results; works independently to create personal action plans
File Documentation and Reporting
- Summarizes documents and enters into claim system notes
- Documents a claim file with notes, evaluations and decision making process
Damage Estimating
- Investigates moderately complex or occasionally complex files, reviews damage, takes photos, and determines reparability or total loss
- Prepares damage estimates for moderately complex or occasionally complex claims and locates parts
- Prepares, reviews, reconciles and/or approves supplements
- Conditions vehicles and prepares report for customer
- Determines valuation of salvage
- Evaluates diminished value in a moderately complex or occasionally complex claim
Claim Payment Processes - Issuance and Authority
- Processes claims payments
- Initiates system generated checks and pays appropriate parties
Negotiation and Settlement Guidance
- Negotiates and Settles moderately complex and occasionally complex claims in accordance with business unit best practices
Other Projects and Responsibilities
- Responds to moderately complex and occasionally complex arbitrations contentions
- May participate in one or more moderately complex and occasionally complex special assignments
- May serve as a committee team lead for medium-sized projects or as a committee team member on medium to large projects
- High School Diploma/General Education Diploma (GED), plus three years experience writing estimates for an insurance carrier or in an auto body shop.
- Bachelors degree preferred
- Excellent written and verbal communication skills
- Strong organizational and computer skills
- Ability to be a self-starter and work independently
- Previous experience using a computer estimating system such as ADP, CCC or Mitchell is a definite plus
- ICAR platinum certification, ASE certification and/or an Adjuster’s license are especially desirable
- Bilingual candidates are strongly encouraged to apply
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