Field Auto Claims Adjuster

AllState Insurance

(Evansville, Indiana)
Full Time
Job Posting Details
About AllState Insurance

We are the Good Hands: We help customers realize their hopes and dreams by providing the best products and services to protect them from life's uncertainties and prepare them for the future.

Responsibilities

Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues
  • Reviews customer satisfaction results; works independently to create personal action plans

File Documentation and Reporting

  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process

Damage Estimating

  • Investigates moderately complex or occasionally complex files, reviews damage, takes photos, and determines reparability or total loss
  • Prepares damage estimates for moderately complex or occasionally complex claims and locates parts
  • Prepares, reviews, reconciles and/or approves supplements
  • Conditions vehicles and prepares report for customer
  • Determines valuation of salvage
  • Evaluates diminished value in a moderately complex or occasionally complex claim

Claim Payment Processes - Issuance and Authority

  • Processes claims payments
  • Initiates system generated checks and pays appropriate parties

Negotiation and Settlement Guidance

  • Negotiates and Settles moderately complex and occasionally complex claims in accordance with business unit best practices

Other Projects and Responsibilities

  • Responds to moderately complex and occasionally complex arbitrations contentions
  • May participate in one or more moderately complex and occasionally complex special assignments
  • May serve as a committee team lead for medium-sized projects or as a committee team member on medium to large projects
Ideal Candidate
  • High School Diploma/General Education Diploma (GED), plus three years experience writing estimates for an insurance carrier or in an auto body shop.
  • Bachelors degree preferred
  • Excellent written and verbal communication skills
  • Strong organizational and computer skills
  • Ability to be a self-starter and work independently
  • Previous experience using a computer estimating system such as ADP, CCC or Mitchell is a definite plus
  • ICAR platinum certification, ASE certification and/or an Adjuster’s license are especially desirable
  • Bilingual candidates are strongly encouraged to apply

Questions

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Evansville, Indiana
Skills Desired
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  • ADP
  • Computer
  • Verbal and Written Communication
  • General Educational Development (GED)

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