Desktop Technician

Advantage Tech, Inc.

(Bloomington, Minnesota)

Full Time

Job Posting Details

About Advantage Tech, Inc.

Advantage Tech is a leader in technical and professional staffing and recruiting. Our clients want the best candidate at the most reasonable rate within a set timeframe. And that’s precisely what we provide them. But we go even further – our consultant retention program gives our clients that added comfort our people will perform well and finish the project.

Summary

Advantage Tech is looking for a Desktop Technician for our Bloomington, MN Client. This candidate will provide on-site support for issues that cannot be resolved by a Level 1 Analyst and are entered in queue, sometimes requiring desk-side assistance or project support.

Responsibilities

This role is 50% reactive and 50% proactive in resolving desktop issues and requests with also some network troubleshooting involved.
Will include, installing, configuring, and optimizing all desktop images, software and hardware for associates at the main Odgen location.
Will diagnose, resolve, and document hardware and software problems in a timely and accurate fashion, and provide end-user training and support when required.
Other duties as assigned.

Ideal Candidate

3 years experience in a desk-side technical customer service role, or applicable certifications and/or professional training (i.e. A+ certification).
Working knowledge of building Windows 7 PC’s with an MDT server.
Working knowledge of LAN (Ethernet, TCP/IP) and WAN (DS-3, TCP/IP) design.
Strong working knowledge of hardware components of Networked PCs, and printer troubleshooting.
Working knowledge of routing protocols (OSPF and BGP in a TCP/IP environment) and internet technologies.
Working knowledge of VoIP environment
Thorough understanding of current Microsoft OS and Office applications, e-mail systems, Calendars, browsers, and remote access, VPN configuration, client anti-virus protection, hard drive encryption and wireless networking.
Working knowledge of centralized management tools like LANDesk, SMS or System Center.
Ability to function effectively within a team oriented environment.